Jack in the Box — Restaurant in Santa Ana

I'll be reaching out to you guys regarding an unacceptable behavior by one of your staff members I believe but not entirely sure but he must of been since no other staff member intervened to deescalate the situation was the manager of this location. He was very rude did not want to take our order correctly once we reached the window to explain our order in person he scolded us mainly directing himself at me because he wasn't able to understand our order thru the Drive-Through speaker and when I said your not suppose to argue with the costumer (Since I worked in fast food myself and know how you shouldnt handle these situations) proceeded to close the window door and ignore us and refused to serve my family did not want to make a scene and drove away but I thought it was unacceptable and incredibly rude never had a bad experience in this location makes me want to never come back to this specific location while I am around this happened at 3:22 pm the monday of the week...

If I hadn't already lost my will to live years ago, today would have done the trick. The "bacon" was so dry burnt and salty it basically reminded me like a solid sort of vegemite. The sausage patty? Also fricken terrible. It was burnt and soggy at the same time... HOW? the hashbrown patty, the crown jewel of any drive thru breakfast, the hashbrown patty was fricken frozen in the middle. I know that this is a jack in the box, and I should expect low quality, but, I've come to expect something semi edible. I bought 3 jumbo breakfast platters and the other people had equally depressing experiences. It baffles me why the took a good 10 minutes and then still messed everything up. There was no one behind me or inside. I dont get it. I would have waited if they had asked and told me they burnt the bacon and the sausage and the hashbrown needed more time. At least the pancakes...

Estoy aqui Fri January 3,2025 ordenando desayuno y e notado que a la raza los tratan Bien sin cara y sin nada y nomas yo como Gente Hispanic American Mexican les hacen Bien feo hasta Creo que le escupen a la comida pero yo no se nada yo nomas pago como y me voy.

I've noticed that Everytime I eat breakfast here in Santa Ana California the supervisor or manager does these faces at me and when I order for here they act like if I'm this homeless man just annoying them when I'm not I'm here to pay and eat like a regular customer I don't like the fact that they pick favorites over Hispanics and Mexican ppl (People) they act petty rude with me they serve me less food regardless if I order medium or large and others get treated with respect I don't understand why. Today Carreto made me feel less worthless check your cameras please...