Pizza Hut — Restaurant in Santa Ana

Honestly have never had such a terrible experience ordering a pizza. Various times i ordered for delivery and would have to wait over three hours. I would call back and i would get told that for some reason “i didn’t showed up in there system” my card had been charged but it didn’t showed up in their system. The first time I thought of it as a simple mistake but this has already happened 3 time the last time I called they told me that they would give me a discount the next time I ordered today I called and they told me that I would have to speak with the manager which I said okay. I waited for a good 5 minutes only to be hung up on. I honestly think that is very ridiculous to have to wait over three hours for a single pizza. It’s dumb and honestly just a terrible experience do...

I came in for the Detroit Supremo pizza for 14 bucks! But instead of Italian sausage, I asked if I could have pepperoni instead! The girl said no. So I said okay, just give me the regular 12 buck Detroit! At that point, she goes, "OK, I'll give you the Supremo with pepperoni." I didn't like that! Then when she gives me my receipt I see a tax line and a sur charge line. The girl say the sur charge is another California tax! No other pizza place in Cali does this! When Pizza Hut goes the way of Quizno's, I won't be surprised! And the Detroit pizza is just two lunch combos from Lil' Ceasers but w/o the two 20 oz sodas, and Lil' C's is 4 bucks cheaper! You lost me Pizza Hut --- off to Papa...

The customer service at this location is beyond horrible. Is it my fault your delivery driver can't operate a gps? No. So then why is the negative attitude from your employee's directed at the customer? It's uncalled for. Also, all employee's need to follow a consistent set of rules and regulations. One employee shouldn't be telling your customers one thing, when all along the food wouldn't be delivered and your business ruined a customers plans. Other plans could have been made to compensate and my time wouldn't have been wasted!! It takes one persons word. And I will make sure mine gets around. I hope you clean your establishment...