WaBa Grill — Restaurant in Santa Ana

This location is horrible and ripping off their customers. The bowls are all rice and hardly any chicken. I have over heard customers complain to staff and witness staff add more chicken to the customers' bowl. This goes against what they told me on two different visits which is "we have to weigh the meat, or we will get in trouble." If you are weighing the portion size, then why did I just witness you add more chicken? I work walking distance, so I visit this place quiet often. Today, as I was placing my order and staff were preparing bowls not one was being weighed. Knowing I previously complained my bowl was thrown on the scale filled with rice and chicken added. No meat was added or removed so I'm taking it was measure perfectly. The scale is not on and/or being used. The woman making the bowls try to tell me how she measures by adding the rice, subtracting the amount, clearly the scale and adding the meat. This was hilarious. Pay attention next time you're at this location because its noticeable from...

This place is horrible the staff is high or just retarded in general like I don't understand how people get a job nowadays in customer service with no skills in customer service I mean you are paying for the food and they don't give you what you ordered the food was disappointing cold meat was fat on top of that the 10 pounds of rice with the little amount of meat cmon seriously the sauce serv yourself was out there was no napkins or cups I mean is this really a business I don't understand how small run businesses like this...

They have horrible customer service a employee by the name of diana helped me she took the order wrong. I call asked for the Manger said not worry asked for my name said I can return and get the correct order. I went same employee said I could not get the order I asked to speak to a Manger said company policy could not give out Mgr. Name. They should train...