Domino's Pizza — Restaurant in Santa Barbara

Raul...wanted to give your location the benefit of the doubt out of respect and not review you guys right after the incident with my order but the way you handled it was pretty disappointing.

Never experienced something like this from a restaurant before:

I ordered delivery on a Tuesday night via online order, waited over an hour until the Dominoes tracker said "Raul double checked your order for perfection" so the order itself definitely had gone through to them. I never received my order that night, despite numerous attempted calls to their location which took me straight to voice mail. I'm then thinking OK, they'll obviously just refund it and I just won't purchase anything from that location again, no harm done. I wait a few days for the refund, however the charge goes THROUGH and posts on my account despite me never having received my order. I've never ordered delivery from a restaurant that not only DIDN'T DELIVER AT ALL but also CHARGED ME FOR IT.

Despite all that, I gave them a call to respectfully ask what happened, assistant manager (who was friendly) picked up and said she wasn't sure how to help due to limited access and referred me to Raul who was expected to come in at 8PM and told me to call back then.

Hours later, I call back at around 8:30PM, only to be told by another employee that Raul STILL isn't in and he will write my number down and will have Raul call me back.

An hour later, Raul finally calls back with some story that he didn't see the order in the system that night and if I wanted that order delivered tonight (5 days later). I say no, if all you can offer me after all this is to redeliver my order (without a refund or anything by the way) as if nothing was wrong, I'll just take a refund. He says ok you'll just get a refund, and quickly hangs up.

Absolutely ridiculous customer service. Raul, I went out of my way to treat you and your business with respect despite everything I had gone through and this is how I'm treated? Now I understand why the reviews for this location are absolutely HORRID.

I HIGHLY ADVISE YOU NOT TO ORDER ANY FOOD FROM THIS LOCATION. If you're craving Dominoes, there are far better locations that are close by here in...

Can I give this place 0 stars?! We ordered some pizzas off the app and when we realized it didn’t register correctly we reached out to the store for them to fix the issue. Then the pizzas showed up and all of them were made wrong! At that point things went off the rails and the “manager” Christian handled this so badly the I am cancelling the payment via my CC just to make sure I get my money back and don’t pay for pizzas I didn’t order. Do the smart thing and order from a solid local place that cares about their customers.

OK so follow up on this just because the “manager” just answered the phone when we called back we were treated with even more hostility and anger. Not sure what his deal is but we will never order from here again and will be going after our refund via other methods. DO NOT ORDER FROM...

Constantly having trouble with this store. I work at the hospital and every time i order, they forget something. Usually the sauces i order. They arent free. Several times ive just had to have my food without the sides. The drivers have told me they will be back after delivering more pizzas. So my food can get cold before i get my sauce. This happens 9 out of 10 times. I constantly have to send the driver back. Ive had them refund me before. Ive gotten bread bites that had no butter garlic on it. Ive called before and had to be comped. They never check the order for the sides. I wish they were more thorough before they send their drivers out. Or hire...