Capriotti's Sandwich Shop — Restaurant in Santa Clarita

Absolutely awful quality sandwiches at Capriottis Canyon Country. I used to go to Capriottis in Chatsworth, and that location is amazing. Canyon Country is the lowest grade food, and cheapest quality ingredients that are preserved and disguise with massive amounts of salt, and, with very very little meat. For my birthday, I ordered a Large Hot Bobbie and a Large Capastrami. First, the hot Bobbie was so old, completely dried out and obviously microwaved dried out sharp chards of what I guess was supposed to be turkey. There was so so so much Salt on the turkey and in the sandwich that I couldn’t get past the first bite. What happened to the fresh oven roasted turkey that you used to freshly grill for you when making your sandwich? No, this was old old salted preserved dried out chards of turkey. Same with the stuffing. So dry, way too much salt, and zero flavor. The turkey didn’t taste like turkey because it probably wasn’t real turkey. The stuffing was some old dried out microwaved breadcrumbs. When I arrived, the place was clean, but a very dry environment. The grill looks like it’s never been used and the owner hides in the back microwaving everything. Nothing is fresh nor made in front of you. It’s a one owner, one man operation desperately trying to use Capriottis name to make money and pay rent using the absolute lowest quality old ingredients, and instead of cooking them fresh in the grill, everything is microwaved. He even put the tiniest amount of cranberry sauce on the Bottom of the sandwich, instead of the top where it’s supposed to be. Now for the coleslaw…oh my goodness how could you even serve this to any customer. The coleslaw was so old, it was Congealed and a wet mess. It was so disgusting that it should be illegal to serve it. The Capastrami, same thing. Very old, very dried out meat?, and very little meat?. Disgusting and both sandwiches were not edible. Had to throw them away for fear of food poisoning and not knowing what was really in them. Capriottis, I kindly wrote to you with pictures showing you how awful everything was. I sent it to your Customer Relations, as well as your review request on the receipt. I kept getting emails telling me that someone would respond, but of course you don’t care and didn’t ever respond. My corporation which used to always use you for catering and corporate events will not be ordering from you ever again. You didn’t just lose one customer, you lost thousands of customers. If you had responded to me and refunded me my $45 and offered to try to make things right, of course I would understand that mistakes happen and clearly the Canyon Country location should not be using your name, cause it’s clearly not serving your quality nor fresh ingredients you advertise. I would have given you another chance, no problem. But you chose to ignore an honest, fair, and accurate response before posted this...

²it was my 1st time trying the Bobbie. I ordered mine hot. Well it was not hot. It was even below Warm. It looked nothing like the photos. I didn't see any cranberry. It was a very young Mexican boy running the shop and he was talking to someone thru his earpiece the whole time he was making my food. I found that rude& unprofessional. Because it was not hot like I ordered nor looked like the photos I was disappointed. I also got cheese steak which was great. Again, it was not hot but warm. I did not like the pastrami at all. The coleslaw ruined it for me. Cheese steak is the...

Food was sent fast but for the amount of money that was spent for 2 sandwhich’s they were very underwhelming. The wagyu cheesesteak had no veggies only a couple mushrooms cheese and meat. I personally will not be ordering from here again. Jersey mikes cheesesteak is a better value and actually includes all the items listed in their sandwich. My wife’s Italian was also lacking. A few pieces of meat and maybe some oil that had no flavor. Needed some kind of dressing. Definitely not...