McDonald's — Restaurant in Santa Clarita

This McDonald’s has the worst customer service. I sent my little brother in to get a Big Mac, and the so-called shift manager kept overlooking him because, according to her, the order was placed for curbside. However, the app clearly says to head inside for your order. I asked her what was going on and why no one had helped him, and she told me to watch my tone. When I asked for her name, she hung up on me.

They’re always missing items, and I’ve heard so many stories from current and former workers about how the managers play favorites and if you’re not one of them, they treat you like crap. I’ve even seen “managers” sitting on the countertops. These workers act like they’re in high school and have such bad attitudes. If these employees hate their jobs, maybe it’s time to look for something else, no one is making them work there, and they’re not working for free. Us as customers aren’t going there to spend money just to be given attitudes.

This location is constantly closing early, so much that the GM Maria has even given her phone number out to customers to call if it happens again. There have been too many incidents with this McDonald’s to the point where I don’t even trust them with my food anymore. And looking at these reviews, it looks like I’m not the only one having nonstop bad service here.

Today’s date and time of the call was 10/25/2025 at 5:28 PM. I really hope someone from corporate reaches out to me because it’s clear that the general manager Maria isn’t capable of handling these employees. The assistant managers Elena, Jade, Cynthia, and another one (I forgot her name, but she has tattoos and long acrylic nails)...

Bad service, Today I bought with my app to pick up in the countertop, my husband pick up my order but one lady named CAROLINA didn't want to give him my order because he didn't have my cell phone, even though my husband showed her the order number several times which was already paid. She acted disrespectfully, treating him like an idiot by telling him many times that he didn't understand, I heard that because I was in a call with him, I had to leave what I was doing to go pick up my order because the lady wanted to check my app personally to verify that I was the one who placed the order, what a waste of my time for a McFlurry!!! It's illogical that she questioned my husband's integrity and I'm very upset because this has been several times that I buy through the app at this same restaurant and it's the first time that I feel...

My biggest problem I have with this place is the lack of service since those stupid kiosks came in . We get absolutely no service anymore not even a smile and they could atleast bring your food to the table. I can’t stand the kiosk and I hate how it’s mandatory to use them. If you want to pay cash for an order you will be standing there atleast 10 mins for someone to say hello I’ll be right with you they just look at you several times and walk by. Why would anyone want to come here with treatment like that. I wish someone would take those kiosks out they are bad socially all around for everyone the customer and the employee and the business. Please fix...