Papa Johns Pizza — Restaurant in Santa Clarita

I really don't like complaining. But after driving for around 7 hours with kids, a toddler crying, and a prangry wife (4 months pregnant, hungry, and not particularly comfortable after the long ride), something should be said since I can't even talk to anyone at the restaurant (being on hold for 30+ minutes).

The positives: Papa John's usually had pretty good quality, and their garlic sauce is good. The negatives: Generally more expensive than the other major pizza chains. The app is terrible, doesn't show the status of your order.

Over the last 20 years of ordering Papa John's off and on, today is my first ever bad experience with them. My family and I were away for the Christmas weekend, arriving home in the evening on Christmas day. On the way home, we decided to order pizza after learning that our local Papa John's was open. We havent ordered from them in about a year and a half since we have a cheaper go-to, but since they were open and their pizza is pretry decent, we decided to give them a go.

We placed our order over an hour before we expected to arrive home, and picked delivery - we set the delivery time about 15 minutes after we were expected to be home. After driving for close to 7 hours, it would be nice to arrive home and have a hot meal show up soon after.

About 5 minutes after our expected delivery time we called to check on our order status, and the automated system said our order was not ready yet. We them called them half an hour (30 minutes) after our order should have been delivered, and their employee apologized about being behind, and that our order would be out the door on 5 minutes, and arrive with 20 minutes or so, and would be hot.

Our pizzas arrived over an hour late (60 minutes late). We ordered 4 pizzas - all 4 were cold. 2 of them were gluten free - one was pretry burnt, and the other was partially burnt. Our 2 regular pizzas were not made right - one of them only had a few toppings on half of the pizza, and the other pizza had the wrong toppings on them.

Given that we were tired, we didn't care about getting the pizzas remade correctly. I still tried to reach out to them to tell them things weren't made correctly and to see if anything could be done. I understand it's Christmas day, they were probably short-staffed, and that they were busy. It still doesn't give an excuse to sacrifice quality.

And definitely not an excuse to not pickup the phone. I tried calling from the time we got the pizza until after they were closed, which was for over an hour (60 minutes) just to have the phone picked up and hung up. Will be calling tomorrow, December 26th, to see if anything can...

Wow what a HORRIBLE service this place is! On Christmas Day I placed an online order around 8pm and once my transaction went through it stated that it will take 130 minutes to get the pizza ready. I honestly wish that information was there BEFORE taking my money. I tried calling multiple times to cancel my order and nobody was answering the phone. It was nearly 11pm and the app here on Google said the store would be closing at 11pm. My online order still stated that the pizza was in the 1st step in the making and will still take 130 minutes.

Once 12:30am hit , it showed the pizza was picked up already. I was so confused and I called and again nobody picked up. I called the next day and asked for a refund since I tried cancelling and nobody was picking up. The staff stated only the manager can give out refunds and they will call me back. I never received a call in return. I decided to call the papa johns customer service and they also stated they could not give out refunds and only the store manager could.

Yesterday 12/27 I called and asked for a refund. Same story. Only the manager can give out refunds and he will call me. He never called. I called AGAIN and sure enough the manager was there. (Tony). I let him know the whole situation and he said he couldn’t give me a refund because they couldn’t verify if the pizza was actually picked up by me or not. He stated their system isn’t “rigged” . So I felt completely robbed and now I have to take other actions to get my money back. Why in the world would I lie about a pizza?! Please avoid this place. They are...

On Wednesday 12 of this month, I went to get a pizza like every other week and for my surprise not the best experience. After I ordered I asked an employee for some extra sauces and one of them was garlic and probably it was my fault for not being specific but I wanted one cup of the sauce they use for their garlic bread. After I explain that he said he couldn't sell that sauce because he was gonna get fire because the cameras were watching him. I told him I go to both store in santa clarita and they always sell it to me and he started asking for the names of the employees wich i never ask because i dont ask for their names because they are doing a hood job and i dont mind about the sauce but for this i already pay for the sauces so i ask for my money back for what he declined wantung me to get another sauce i dont want and all i wanted was or my money back or the sauce i wanted not what he wanted to give me, probablya minute after asking for my money he just told me to take it from tips. As for the employee i dont know his name but he had a piercing in his face and I'm ashamed of this company because I don't know what is worse that instead of giving me a refund he just take money from tips money that is for every employee just because he don't want to help the customer or the fact that he gets treated to get fire if he gives a...