Coffee Bean & Tea Leaf — Restaurant in Santa Monica

This place had very terrible customer service. To start, they don't have all their items on a menu. I tried to order an iced coffee and they couldn't understand the fact that I didn't want it blended with a cup of sugar. Next they had terrible communication between staff members who were individually being quite unsanitary. While I waited over 20 min for my coffee, I saw them give coffee to someone and then they were almost out of the store when someone yelled "wait come back here!" And they took the coffees out of her hand and gave them to someone else. Then after many people who ordered after me got their ordered I politely asked if mine was coming up to which a very confused girl said "oh yeah it's next..." And then she made my iced coffee in a small cup and was about to hand it to me when she realized I ordered a large so she transferred it to a large cup and filled it up with ice. When I asked if there is the same amount of coffee in all the sizes she tried to cover it up and pretend I didn't see what she just did and say yes. So basically I paid $10 for a cup of ice I waited 20 minutes for. Don't waste your...

B E W A R E. When we visited late last summer, we told the staff that took our order to ensure our drink was dairy-free due to my daughter's milk allergy - they have the typical non-dairy milk substitutes. When my daughter took a tiny sip to start slow, she immediately knew it contained a dairy product due to extreme itchiness of tongue and throat followed by full body hives. The drink was prepared by staff who just didn't seem to care nor take the request seriously - not sure if it was poor cross contamination controls, lack of checking of ingredients/powders of supplemental ingredients (pretty sure it was the white powder - whatever that was - that they put in), or they just "forgot". Either way poor service, poor product, poorly trained staff, and potentially life-endangering. My daughter never gets "dairy-ed" at the larger chains with proper controls /...

Thank you for being at the end of the pier! I was in need of coffee, and didn’t want diner-quality coffee that can be found along the other pier stalls. I needed something with a robust caffeine burst and they provided the kick.

More expensive than other Coffee Beans. My regular sized black drip coffee and regular sized white mocha latte was just under $10.

They have a nice selection of pastries available. Warm anything up to-go. Good variety of bottled beverages, too.

Game stepped up here with their add-on milks at the station where you can customize your drink: non-fat, whole, non-dairy and half & half readily available. Also, stevia packets. Nice.

Employees super friendly - they made the line move quickly. Excellent view of the pier and a great place to...