Scoops Creamery — Restaurant in Santa Monica

My husband and I visited Scoops Creamery in Santa Monica 🌴☀️, excited to enjoy some ice cream 🍨 after a long walk 🚶‍♀️. Unfortunately, our experience was incredibly disappointing 😔 — not because of the product itself (which tasted great 😋), but because of the service and overall attitude from the staff 🙄.

Negatives ❌: • Unfriendly service 😒🙅‍♂️ – The man taking our order acted as if we were bothering him 🤷‍♀️, with a dismissive attitude from start to finish. Instead of explaining the menu 📜 or helping us understand the options 🤔, he seemed irritated and impatient 😤. My husband even made a light, sarcastic comment — “Sorry we’re tourists and don’t know how to order” — but the cashier didn’t react at all 😶. It felt like he either didn’t care or was having a really bad day. • Lack of guidance 🗣️🚫 – I ordered two scoops in a cone 🍦 , but no one told me the scoops wouldn’t fit. When they handed it to me, the ice cream immediately started melting and breaking apart 🍦💧, dripping all over my hands ✋, pants 👖and my shirt 👚 . • Poor problem handling 🆘 – I had to shout, “Please, give me a cup! It’s going to fall!” 📢 A young girl finally brought one, but by then it was already a mess. The staff could see from the start that it wouldn’t fit — they could have offered a larger cup 🥤 or suggested paying extra 💵 for a better option. • Messy aftermath 🧼🫧 – We ended up standing there trying to eat quickly 😅, while it dripped everywhere. Later, we had to wash our hands thoroughly 🧴 and even wash our clothes 🧺 because they were covered in ice cream.

Positives ✅: • Taste 😋🍦 – The ice cream itself was delicious, creamy, and flavorful. If only the service matched the quality of the product.

Overall impression 📝: The careless attitude and lack of basic customer service completely ruined what could have been a great moment 💔. We were polite and respectful 🙏, but received indifference in return. It’s disappointing to see this kind of service in a place with such potential 🌟.

Recommendations 💡: Train staff in customer service 🤝 – A warm welcome and willingness to help go a long way. Guide customers through the ordering process 🗣️ – Especially if the menu isn’t self-explanatory. Anticipate problems and offer solutions proactively 🧠 – For example, if scoops won’t fit, suggest a larger cup or cone before handing it over. Maintain professionalism 👔 – Even if it’s a tough day, guests shouldn’t feel like they’re an inconvenience.

Delicious ice cream deserves equally good service 🍦✨ — and unfortunately, that wasn’t the case...

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