Noble Folk Ice Cream & Pie Bar — Restaurant in Santa Rosa

I was really disappointed with the customer service here even though I heard great things about their staff. I worked in an ice cream shop as a teenager and regardless of closing procedures, we were never given the authority to tell people (or paying customers) that it was not allowed for them to stand in front of the store, especially if they weren't blocking the doorway.

Details: We did come in towards closing tonight (Friday night) but we made sure to order quickly. There was another 2 groups of people in there so it was difficult to see the options.The two girls were not very friendly when we asked to taste something and what pies they had left so I decided to go with the young guy to order my ice cream. He was very quick to get what we wanted. We then walked out quickly after paying for our ice cream so they could finish cleaning up. Our group naturally stood outside next to Bollywood, not blocking the door, when we were told by one of the girls that we had to leave the front of the store and that we could not stand there to eat our ice cream. Needless to say, we were all confused.

Then the guy came out and was very rude about it and when we asked why we were being asked to move we were told it was because we were going to attract more customers and that they were closed. We all thought they were joking since the sidewalk is public property. The young boy then came out and asked us again and told us that we "should have some decency and go across the street to the plaza". Even more confused, we all just took a few steps towards the street but did not think it was necessary to walk into the dark plaza area since we were all still trying to enjoy...

I have been raving about Noble Folk to my grandparents and finally got the chance to take them on 3/11/19 for ice cream at their location in Healdsburg. We stopped in at around 5:30 pm and right off the bat, the young man that was working there was very unhappy and rude to us. He was not welcoming and was not happy when we asked if my grandmother could sample one of the ice creams. He reluctantly gave my grandmother a sample. When my grandmother asked for a scoop of ice cream in a cup he rolled his eyes and sighed so loudly that she and I were both embarassed, as if she and I had done something wrong! Me, being the positive person that I am and not wanting to sour our wonderful day or hold up the line, did not want to make a scene or draw out the negativity that this young man was putting out. We paid for our ice cream and we even tipped him! Afterwards, my grandmother commented to me about how rude and kind of ... mean, the young man was. She asked if she had done anything wrong to offend him and I told her absolutely not. Although the ice cream was wonderful as always, the experience with this young man was not. I do want to say that although this young man was out of place with his negative attitude, most of the Noble Folk employees are very nice,...

We had been visiting the County Fair and, shocked by the prices and the mediocrity of the food, it was Ice Cream Time and my companion decided the Noble Folk was our destination because it was close and had great reviews.

When we walked in, we were only allowed to taste one ice cream! I was thinking of having salted caramel and raspberry sorbet, but that's the kind of combination where both need to be really good to be complementary.

The raspberry sorbet wasn't up to my sorbet standard, so I settled for a single salted caramel, and my companion got the garden mint chip.

The salted caramel had a salty flavor, but the caramel flavor was almost missing. It certainly wasn't robust.

My companion's garden mint chip flavor tasted like vanilla ice cream with a sparse smattering of tiny chocolate chips.

Behind the counter, Ben and Pepper were friendly, helpful, and very pleasant.

I'd guess they are both victims of the owners. The idea of trying to establish an up-market ice cream store with top-dollar pricing, a single taste, and the request to save the sampling spoon because you'll need it for your rather small ice cream serving is not a good start. These are the owners'policies, just like the ice cream flavor formulations are the owners' choices.

I...