Dairy Queen — Restaurant in Santee

October 28, 2015 I would rather give this place no stars! Worst customer service I have encountered by far! Went in and purchased 3 medium blizzards pb cup, brownie bits and salted caramel, all with cheesecake bits. After the girl gave us our blizzards and tried to remember which was which, my 14 yr old and I went to the car to leave. My daughter wanted hers then, so we opened them up to find her brownie bits. All 3 looked the same (very over mixed with little chunks) so I mixed it up to see if I could figure it out better. When I went inside to notify the girl (not even 1 minutes later) that 2 were not made correctly (missing salted caramel bits and the pb cups was not even a full cup. The other girl (not the one that made the blizzards) proceeded to tell me she could remake them correctly but could only remake the pb cup as a small since I ate it already! At no time did I eat any of it but a flake to determine which was which! The original girl that made them would not even look over to say anything when I told them I JUST walked out and that is how it was made. Lydia told me that her and the other girl have worked there for a long time and she trust that they were made correctly and full and that I obviously ate some. So after paying for 3 mediums, I walked out with 2 mediums and a small, insulted for supposedly trying to steal more ice cream and being belittled by Lydia. Needless to say I was fuming after my visit. Pending...

On Oct 2nd I made an order for pick up 40 mins before closing. When I pulled up 20 mins later the door was locked with a sign that said four US to cancel our order until tomorrow. While the to workers were already cleaning and counting the cash for the night. I told my husband to take a picture because if you cancel on DoorDash you don’t get a refund. When speaking with door dash they were refusing to refund me even after showing the picture. It was not until the store cancelled my order about 5 mins before closing that I was offered my refund. I just wish they would have cancelled it instead of putting a note for me to find when I arrived. I wasted my gas driving there and back when it could have...

If I could leave zero stars I would. The young man that took my order wrote it down, charged me and still got my order wrong. He moved like a turtle, his body language showed me he did not want to be there. He got my sunday wrong, then gave my my blizzard by setting it on the counter while his co workers are handing other customers theres upside down, then he took forever to make my smoothie. Which did not even taste like what I ordered. I just left cause at that point, I didnt feel like arguing. I threw my entire order away right outside the door! I could of complained and asked for my order to be replaced but I dont even want the lazy service! What a waste of $12. My visit was 7/23...