Pepper Farm Deli — Restaurant in Santee

Among other things I'll mention a few reasons leading to my honest take of this Deli.

The peanut butter fit protein shake is too sweet from using Reese's peanut butter. The small straw is not wide or strong enough to sustain suction. Cannot taste the banana or anything else. It tasted like i was eating straight fudge. I had to throw more than half away because it seemex drinking the rest of it would be torture. The shake tasted as if it was too pureed, maybe the overpuree affects other aspects of their cooking?

The fries were not seasoned, how easy would including rosemary, paprika or some other spice to taste differently than competition? Not much distinction as a deli. The fries ought to be more crisp perhaps a second fry would help.

The philly cheese steak was filled with juicy meat but seemed to lack flavor or seasoning. If this place were to lean more into and commit into a unique distinction they could gain more recognition. Perhaps including more options to the customer would enable power in customer choice.

The dishes transporting the food were commendable, unique transport of food. Seemed far too expensive for the meal given, I see Crafted Greens as one of their big competitors at the same rough price points and I see no reason to choose Pepper Farm Deli over Crafted Greens. I can get a plate with grass fed steak and two sides for near the same price as a meal and side from here.

I might visit in a month to see what changes they make. The staff seemed open to genuine...

Let me emphasize...ALWAYS the food is amazing!

The cooks work their butts off at lunchtime (usually when we order from my office) and have a decent amount of upbeat chatter.

The cashier also works her butt off also, to accommodate a lengthy line of hungry people but just doesn't seem to like her job at all. She is almost always non-smiling, non-friendly, nonchalant (meaning the girl gives attitude if the order is not ready on time.)

The last time prior to today's order, we ordered ahead, as usual and ended up waiting over 30 minutes for one item (a steak sandwich or low-carb plate...can't remember) that we ordered for one of the staff at our office. The guy behind the counter, cooking (likely the manager or owner) made it right by apologizing and giving us a couple of complimentary items and explained that they were waiting for the truck to come with the meat though the cashier said it was a salad they were waiting on.

Today one of our hot items was ice cold (a flatbread) but the other hot items were still quite warm. I tipped and said thank you. She stared blankly. I said have a good day...same blank stare. I just don't get it.

I really want to give 5 stars but every time I deal with her she is so unimpressive. I thought (after the first experience) maybe she had a bad day but it seems every day I visit this establishment she is the same unhappy person doing something she definitely doesn't love.

It's too bad because everything else is...

I recently had the pleasure of visiting Pepper Farm Deli, and I must commend the extraordinary service provided by Cristol, the manager. From the moment I stepped in, her welcoming demeanor and attention to detail were evident.

The highlight of my visit was Cristol's remarkable customer service. I ordered a sandwich, and upon trying it, I realized that the sauce wasn't to my liking. Without any hesitation, Cristol stepped in to rectify the situation. She not only listened to my feedback with genuine concern but also went above and beyond by personally making me a new sandwich. This gesture was not only appreciated but also demonstrated her commitment to customer satisfaction.

Cristol's ability to handle such situations with grace and professionalism is commendable. Her dedication to ensuring that every customer has a pleasant experience is a testament to her excellent managerial skills. It's rare to encounter someone who takes such pride in their work and in the satisfaction of their customers.

Moreover, the deli itself offers a cozy and inviting atmosphere, perfectly complemented by a team that clearly follows Cristol's example in providing outstanding service.

In conclusion, my experience at Pepper Farm Deli was made memorable by Cristol's exceptional service. I highly recommend this deli not just for its delicious offerings, but for the wonderful customer experience, largely thanks to...