KFC — Restaurant in Sapulpa

Ordered via the KFC mobile app. Tried calling this location multiple times, and the employees let it ring. Don’t know why it’s so hard to put gravy with a large side of mashed potatoes, and how incompetent the employees must be to not be able to read an order with no customers in line, nor waiting, and forget to put 3 biscuits ordered extra. Also gave me a different “dessert” than what I ordered. Employees reeked from smoking, didn’t seem to have a care since it’s almost closing time, and in general should not be working at a fast food establishment. Better off being a cart pusher at Walmart, since they can’t get a simple order right. I did not have any changes to my order, just simply what was available on the menu, and in essence received “half” of what I ordered. Whoever is the manager here needs to be held accountable for the employees, as this has shown no proper leadership at this facility. I used to love KFC, and now I do not ever want to eat it again, at any location. POPEYES PROVES...

This KFC was outstanding last year. The service was incredibly fast and no mistakes made on the orders. It was so good that I called the manager to express how impressed I was. It was top knotch! Unfortunately good things came to an end! My last 4 visits have been incomplete orders to discover when I got home 15 minutes away. I called each time to speak to a manager since it had become a pattern. There has been different managers however one got it and did her best to make a happy customer which I appreciated. Today I called and was told I could come pick up the missing item or next time show them the receipt and he would give me a refund. Nice but didn’t make my meal good tonight nor did I want to use time and gas to pick up what should have been there. I don’t normally write negative reviews but I’m frustrated that something so exceptional has become indifferent and careless. Everyone makes mistakes but 4 times in a row is...

We got the $20 fill-up box. They were out of fries and offered 2 sides. We chose mashed potato’s and mac-n-cheese. The Mac-n-cheese was gross. The portions were so small and we were sharing it!!!! They only gave me 11 chicken nuggets! ELEVEN!!!!! We also asked for KFC sauce and got 1. We had to go back through the drive thru to ask for more sauce and silverware so we could eat the Mac-n-cheese & potatoes. The staff was nice but super rushed! They wouldn’t stay in the window long enough to let you finish asking for what you need. They weren’t even that busy. Really disappointed. We have got the box at another location and we loved it. It was obvious they already had all this made up and waiting to go out the window. It was just cold & rushed.

(Sorry for the bad pic we were in the dark car) Yep! The chicken nuggets are hiding at the very bottom! You can...