Denny's — Restaurant in Sarasota

Absolutely aweful service. Only my 2nd time ever not tipping, & for good reason. There was only 1 server. Her name was Judith L. There was only 3 tables in there before us, and a table of 10 in the back. When we first came in, we stood for 15 minutes & she kept flying thru telling us she was the only one there. I finally asked if we could just sit & she says yes, but it'll be a while, she was the only one there. We sit & wait for 15 more minutes. As she passes us a 4th time, I say, can we please order? She tells me again how shes the only one there. A single guy walks in, up to the counter, & she ignores us & goes straight over to get his drink order. She continues to circle around & ask if everyone else was okay. When she comes back thru, I say, "Hey, why would you do that? We've been patiently waiting & you are just ignoring us. Can you please take our order? We've watched you check on the same table 3 times now." She STILL tells me just a moment, she's busy. Then she walks to the back, comes back up & is about to finally take our order, when the table beside us star5s going on about how she completely messed up this lady's meal & now everyone else is eating but her. She tells them, "it's okay" and comes back over to take our order, finally. We order & clarify everything with her. We wait & wait & food starts coming out. My meal was wrong. I ordered pancakes & got hashbrowns. Our oldest sons food never came! She started to walk off & I'm like "Wait a minute, my son has no food." She says "Oh. What did he order?" I tell her his order & she says "Ok. Yes." She starts to walk off, and I say, "No. Wait a minute. Did his order ever get put in?" She says "Yes." I give my son the hashbrowns that she gave me, that I didn't order & we start eating. We weren't going to start eating without him, if we would have been told the truth! 10 minutes goes by & I finally go up to the counter to ask where his food was, and she THEN tells me the truth, that they were making it right now, and told me, "It's okay. It come." I said, "It's not ok. Now, we are almost done & my son has to take his food & leave & eat it cold, at home, instead of with us, for dinner. Why would you not tell me the truth, when it happened?" She completely disregarded everything I was saying & just kept telling me "It's ok," repeatedly. I was so upset. They finally bring him some food, and it was just his side. We continue to finish up & another lady brings out his main course finally. Our waitress comes over to the table & asked if we need anything else, and I just say "Our check & a box for my sons meal, please." We get the check & she really charged us for the hashbrowns that I never ordered, and my sons meal, that he didn't even get to eat with us. I take the check up to the counter & was trying to stay calm & ask why she would charge us for those. She says she will take them off, sits the ticket down & procedes to make a big cup of goldfish for my daughter. I say, "No. Please don't. She just had her dinner, it will start an argument as I have 4 kids, not 1 & I just got a new car. No food or drinks in it." SHE IGNORES ME, LOOKING RIGHT AT MY FACE, SAYS "It's ok," & HANDS IT TO HER ANYWAYS!!! At this point, I was about to lose it. Very sternly I say, "Why would you do that, when I specifically directed you to not?!?! Its going to start a fight with my other 3 kids & they just ate dinner!!! They are going to get dumped all over my new car!!!" This lady really looks at me, says AGAIN, "it's ok" & hands me a brown paper sack!!! What the heck is that supposed to fix??? Of course, my 3 other boys were all screaming for goldfish at this point. She says, "Oh I have girls. Its ok." At this point, I cannot take it anymore. I say, "You ruined our entire dinner & now you have completely disrespected me, & my parenting! Just let me pay!" One of the worst experiences ever. Beware if you have...

I was always a weekly patron to this establishment. They never answer the phone when either my wife or myself calls at night, and seemed it was a trend, so one night I went there and called while standing inside the restaurant and to my shock and awe the phone was deliberately left off the hook as the employees walked about doing their own thing or working on other stuff, mind you the place wasn’t packed. It happens to us every week where I would place an order and when I get home, something was either wrong or left out ...and I would have to go back. I’d just wish the night staff there would make a greater effort of doing their jobs effectively. There was even a night manager there a black guy who was in the back talking to the chef about his “late night escapades with some chick”... just not very professional and wasn’t great service. My experience is literally the same every time. 6 years later, here I am again!! Placed an order on DoorDash nearly 2hours ago!!! They gave my food to some “dasher” and subsequently 5 other dashers came and supposedly they told the dashers to “call DoorDash because someone already picked up the order”! At what point, does it dawn on someone in the store that maybe they call DoorDash? Instead of turning away dasher after dasher! The Hispanic lady on the phone told me that all I needed to do was call DoorDash and she’ll will gladly make it again for me. When I called DoorDash they told me the store (Dennys) cancelled my order! So I had to take “credits or a refund in 3-5days. I was/have been famished since two hours ago! I don’t care who was at fault, neither company is worth conducting business with. I stayed away from this place for 6 years hoping things would change and guess what?? It’s WAY WORSE. Please folks I beg you, stay FAR AWAY from this place. Or maybe it’s “just me” clearly…I am very disappointed, and absolutely livid. There is a GOD, trust me when I say he doesn’t like UGLY. Simply inconceivable and unapologetically repugnant...

My husband and I celebrated put 11th anniversary this week, every year we go out just for lava cake before he has to go back to work. We stood for 15-20 mins waiting to be seated(my husband wouldn't agree to just leave). Mike(guy who always wears suspenders) finally stopped pretending not to see us, he comes up and says "it's going to be 30 mins before you get any food"-okay, a bit more rude but whatever. We order our lava cakes, my husbands was warm, apparently Mike didnt care to cook his, my lava cake was fine, and actually had the cake part, unlike the sludge he gave my husband. Mike comes back to see if we want refills and we said "no thanks, just the check please". 35 mins later, Mike's managed to get multiple tables around us to go boxes and checks, and ignoring us. The manager(or I'm assuming hes the manager) then walks around and after asking him for the check, we finally managed to escape dennys. Mike's never super friendly but he ticked us off enough to the point that we won't be back for a while. We usually tip 25% sometimes more, when we just get lava cake or something small we usually tip 100%, this time we didnt bother with a tip, 1st time leaving no tip, frankly I dont feel bad about it either, you dont get to treat people like crud because of your chronically bad attitude and still expect a tip. Edit to respond: you're sorry we weren't happy but not sorry that your employee is rude, lazy, and ignored customers, leading to managers or other employees to pick up their slack? I sent an email via the "customer inquiry", I'm not wasting my cell phone minutes to tell you exactly what I've...