Wendy's — Restaurant in Saugus

My bf went there last night around 10:30pm ordered a Dave's double, drove forward went to eat it & realized he got a plain cheeseburger, no condiments or toppings, brought it back to the window the drive thru guy took it back, literally just flipped the wrapper around and gave him the same burger. He ended up having to come back because he dropped his card in the parking lot & all 3 worked huddled around like they did something wrong, my bf didnt even approach the window and saw the reaction. It could've been cause they lazily didn't do their job & just gave back the same burger or they straight messed with the burger on top of it. On another note, the person spoke little to no English, maybe he didnt even know the menu. Regardless the reaction of the people at the window when he went to find his card says it all. If I were the owner, I'd check your cameras. Terrible customer service. Fries were also...

I just got a frosty and a fry. The frosty was fine but the fries were so salty I couldn't eat them. Someone must have poured half of the shaker on the batch. This is the third time going to this particular Wendy's. The first time I went I went through the drive through and paid for my order. I sat there for over five minutes and then asked why it was taking so long they told me something I should have been told when I was paying for the order and said it would be a couple more minutes. I got my money back and left. The next time the burger was cold like it had been sitting there awhile. I wasn't planning on going back again but for some reason today I gave it another try. Well, this is it folks. Last...

Parents and I went there for dinner. Initially couldn't tell if the dining room was open due to the pandemic and staff there weren't too helpful in that regard either. The two guys by the front door didn't say anything, let alone hello. I think they were too busy sitting on the metal railing chain smoking cigarettes. Not gonna lie — that was kind of annoying. I don't care if people smoke, but don't do it by the front door, please. As for the food, it was alright. I got a Baconator meal. It was tasty, but the bacon could've been crispier. Frankly, thought it was overpriced for what you get, but I wasn't paying, so .......