Papa Johns Pizza — Restaurant in Savannah

Please, please, please stop patronizing businesses that do not prioritize customer service, quality, and people—-like this one!

I’d like to start by saying that I worked for Papa John’s for 2 years and I’m more than adequately informed about how the food should look/taste and how to treat customers.

I ordered a 6 cheese Tuscan pizza and breadsticks through DoorDash for pickup. I substituted the marinara that comes with the sticks for a zesty sauce. I placed the order at 11 am knowing they would be super busy by 6 when I needed it, and my fiancé picked it up. The 6 cheese pizza was quite obviously a 1 cheese pizza. (You can tell because the 6 cheese has oregano on top and you can actually smell the different cheeses.) The breadsticks were dry, and I do not mean because they had been sitting for a while, but dry as in never touched garlic sauce in their short, doughy little lives in about 50% of the sticks. I should mention that these were my favorite items when I worked there, so I’m intimately familiar with how they should taste as well. The dipping sauce I received was marinara. Clearly, someone was not paying any attention to the order whatsoever.

I tried calling the store—twice. Once it went through the automated system, it promptly disconnected rather than ringing through, leaving me staring into a dead phone—twice.

I went into the DoorDash app to see if anything could be done, but lo and behold, they had never completed the order on the store’s end, showing that it was ready for pick up.

Despite the pouring rain, I drove back to the store and explained as politely and reasonably as I could (although being somewhat louder than I intended because after extended periods working beside a pizza oven, I am a bit deaf!), that the order I was holding was not the order I placed. The general manager (you can always tell; they wear grey shirts instead of red) actually ARGUED with me, saying that because he made the pizza himself, it was correct. (News flash: general managers can make mistakes, too!) I tried to show him the paper thin layer of cheese and he pointed out the tiny bit of orange grease that comes from melted cheese, saying that it was cheddar. I showed him the breadsticks that were clearly nothing but dough in most areas and he tried to tell me it was because the order was an hour old. I’m still trying to coax my eyes out from the back of my head. I’ve seen orders that never got picked up and spent the entire night on a warmer and even then, you can clearly see and taste the garlic butter. I asked if he would remake the order and he flatly said no and told me I could get a refund through DoorDash, at which point I explained that they had never completed the order. After grudgingly fiddling with the tablet, he completed it and DoorDash refunded $10 of the $30 order that was completely wrong.

Please stop tolerating and patronizing businesses that obviously just don’t care. We’re lowering the standard for customer service from the bare minimum to even less than that ever since COVID hit. We as the public are the only ones that have the power to change this.

I highly recommend Domino’s in McAlpin square as an alternative for inexpensive pizza. Or if you’re looking for something on a posher level, try Screaming Mimi’s or Vinnie Van Go-Go’s downtown or Allyanah’s...

I put in an order at the Victory Street Papa John's quite often. I always got courteous service with no complaints. One night in February 2022, I made an online order. Soon after, I found out the elevators were not working in our building. I called to cancel the order. The worker said he would ask the delivery person if they wanted to deliver or not and would call me back. Soon I received a call from the driver asking me to come down to pick up the order. As the elevators were down, I could not come down due to physical limitations, and the driver didn't want to come up the stairs. The order was canceled and sent back to the store. I called the store and informed the same worker about the situation. He and I apologized back and forth with each other. Then he asked for my phone number so he could flag a free pizza on my next order. I told him the fault of the situation was on my side and he didn't have to do that. He said it was his pleasure and I would get a free pizza. Thank you! 😊 BUT WAIT! When I called back the next day to put in a new order and cash in on the free pizza, the, I assume, busy young man said he could not find any indication of a free pizza on my phone number. He said, in a frazzled loud voice, "it's not our fault your elevators were down!" I said, "I understand that, but the other guy said he would put down a free pizza for me." The worker was not hearing it today. I just felt like he could have said he would look into it or something instead of practically ripping my head off. Normally, I don't complain about things, but I felt insulted this time. Sad, it could have been...

Every single time I order from this restaurant I have the absolute WORST experience. I wish I could rate lower!!! This is my third time ordering from this restaurant and every single time I have had an issue with getting my food. And I also notice that they never answer their phones. The first time apparently the dasher ran off with my order, the second I got my order after paying IN FULL for it all over again. And waiting nearly two weeks to be refunded for the first order and now tonight. My order was made and accepted by the restaurant, I get a notification saying that it was cancelled for a dasher issue. I reorder and wait over an hour for my order to get to me. I get reassigned a new dasher who tells me that they don't have the stuffed crust and when I hold them I could do without the stuffed crust I get a new dasher who tells me that they REFUSE to remake my order even though they know i never received it. This was my final straw. I will NEVER order from Thai restaurant again. I ordered two hours ago now everything is closed and I can't get anything...