Wendy's — Restaurant in Savannah

So I’m gonna keep this short and sweet. I ordered food they forgot my drink . They asked me to pull up so I did. They forgot both my receipt and drink . Window person came out delivered my drink with cap half on . I didn’t notice. I grabbed the drink but what happens cap comes off spills all over my car. The child (ghetto man boy) who delivered my food says cap was on when I handed to you. He starts laughing he walks inside I can tell he’s telling everyone inside they start laughing pointing out the window about it. I get out. Ask for a manager but they tell me he’s too busy (his name was Ashen from what I was told from the girl who was moping) she also said he cannot talk to me. I was very calm. Called corporate. Told them what happened. My car seat needed to be cleaned (I paid for it) also they were playing catch inside but could not talk to me.... this was the short and sweet version. I will not be going back to Wendy’s EVER UNTIL I GET A CALL AND A APOLOGY AND SOMEONE GETS LET GO for that type of behavior.

Edit- Wendy’s owner litterally replies to my reviews. Not even an apology...... FOR MY DAMAGED UPHOLSTERY ON MY NEW CAR. You guys are real pieces of work. No wonder why you have a store that’s from the looks of the insides and reviews LOOKS LIKE ITS FAILING. Also understand why you hire garbage. I wish I could reply to the Wendy reply...

My husband and I order here almost every single night, and it's already hit or miss, which usually I'm fine with. But tonight was horrifying! We ordered a Blueberry Pomegranate Lemonade, they gave us the Pineapple one instead. When we said something about it, the girl in drive through took the pineapple drink back, poured a little out, and then added blueberry Pomegranate to the top, essentially mixing it with the pineapple, WHICH IM ALLERGIC TO! When the wrong one was made, it should have been REMADE correctly, not added to and mixed with a different flavor! And she did it right in the window as well! Absolutely disgusting and unacceptable. On top of that, the lady in drive thru was SO rude, when my husband originally tired to tell her they gave him the wrong drink, she just stood there staring at him before slowly opening the window to take the drink back, which I repeat, she poured a little out and then mixed a different flavor in and now I can't drink it! We just ended up driving off and throwing it away because it was very clear from the horrible attitudes there, they weren't going to...

I'm taking the time to send this because everyone is quick to complain when something isn't right but not so quick about compliments. I visited the Wendy's at 5321 Waters Ave in Savannah, GA tonight via the drive thru. The employees there are so pleasant and a joy to encounter. Michelle was so very sweet. You can see her beautiful smile even through her mask from her outgoing personality and positive attitude. She is such a great asset and needs to know she is appreciated. Usually at fast food places I always feel as though I am a burden for going there and being a customer. That was certainly not the case at this place! I felt welcomed, appreciated and at home like I was part of the family! And to top it off, my order was correct, the food was fresh and tasty! I will definitely frequent this location and tell all my friends and family! Such a nice, fresh change to the "normal" way customer service has become! Michelle definitely needs some recognition! Thank you for such a pleasant...