Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Savannah

I patronize this Zaxby’s location 2-3 times per week and have an issue almost every time. Either something is missing, I get fries instead of chips, I can go on and on. Today was my last straw. I went through drive through and ordered a Signature chicken sandwich. I had received a Zaxby’s reward for a free signature chicken sandwich. I also bought chips, a drink, and my son’s meal. When they scanned my rewards after I had applied the coupon they said “we tried it 3 times and it won’t scan”. I suggested just manually subtracting the price of the sandwich off my bill. They said no we can’t use your coupon. I relayed that I had a valid coupon and would like to speak to the manager. The person helping me stated she WAS the manager and she couldn’t help me. After I said that I expected the reward to be applied in some fashion I was told I had to come inside (in the middle of a pandemic which I why i use the drive through) I went inside and was told the coupon was not for a signature sandwich, even though there was a big poster with a picture of my exact coupon which says “signature sandwich”. After arguing with me and being incredibly impolite and inconvenienced they subtracted the sandwich off my bill like I had suggested before I was forced to leave the drive through, park, and enter the restaurant. Not only was I aggravated at the inconvenience and having to leave my young son in the car because it is a pandemic, the manager could not have cared less about my concerns and was very obvious about that. In addition, when I went inside I saw a drink with a straw in it where food was being prepped and a set of dirty car keys on top of the microwave. I have pictures if you would like to see. Your company has a good product but the lack of customer service and training I consistently observe at this particular location has aggravated and disgusted me so much that I will never be visiting this location ever again. I hope to try a different location, albeit no other ones are anywhere close to me, but this particular store is dead to me, and I will relay this information to my friends via social media that they can go to one of the multitudes of other fried chicken restaurants on victory avenue and have a better and more health-department...

I have always enjoyed Zaxby's and thus have given it a second go after my previous bad visit. This time, unfortunately, fared even worse. Poor customer service at the drive-thru. One order was missed so I drove back around and they handed it to me. Gave it two stars for her showing some personality when that happened and apologizing. But then when I got home I realized my 5 piece tenders came with only three and they were incredibly dry. Normally I wouldn't bother to write a review as I expect this type of service from lower priced chains, but Zaxby's is not exactly supposed to be towards the bottom of the rung. It seems management must have changed over the last couple of years because the caliber of staff used to almost mirror Chick-Fil A in terms of bright and friendly personalities. Now I can't tell a difference between the staff here and any other bottom level food chain. Will have to try a different location, though it will require me to go far out of my...

DO NOT EAT HERE!!! They honestly deserve a negative 5 stars!!! Please note this review was made after serval issues on different occasions but today was the worst! My order wasn’t correct, almost no sauce on my wings- which also wasn’t the right flavor.. my fries were cold and my “sweet tea” was actually flavored water due to them being too lazy to make more. I understand it’s fast food but if you can’t (or should I say don’t want to) perform simple tasks, why work there?! Every time I go the employees have a negative attitude and are ALWAYS on their phones. They get mad at you if you make a complaint or request a recook, so I debated on contacting corporate but honestly feel they could care less.. the entire staff needs to be retrained or dismissed for individuals who take pride on what they do. I doubt any of their management team even care about reviews to resolve the issues but I’m telling you- and honestly saving you by saying DO NOT...