Illegal Business Practices — Violates Massachusetts Consumer Protection Law
This restaurant is engaging in what appears to be blatantly illegal business conduct. Their posted hours on both their front door and website clearly state they are open until 1:00 AM, yet we were turned away at 11:20 PM with no explanation whatsoever. We could see open tables, available staff, and customers still dining, yet we were flat-out refused entry.
This is not just bad customer service — it’s illegal.
Under Massachusetts General Law Chapter 93A, it is unlawful for any business to engage in unfair or deceptive acts or practices in the conduct of trade. Advertising operating hours that you do not actually honor is a clear violation of that law. When you publicly claim to be open until 1:00 AM but routinely deny service much earlier — without any signage, disclaimer, or verbal explanation — you are knowingly misleading consumers, which is expressly prohibited by state law.
Let’s be clear: • False advertising is illegal. • Misrepresentation of hours is a deceptive trade practice. • Failure to disclose actual operating policies (like last seating cutoffs) violates consumer rights.
This isn’t an isolated incident either — we’ve since read numerous reviews from others who experienced the same thing, establishing a pattern of deceptive behavior. That opens this business to serious legal consequences, including: • Civil penalties and fines • Consumer restitution • Public enforcement action by the Massachusetts Attorney General • Possible license review or revocation in extreme cases
As local customers who have supported this place in the past, we are appalled by the disregard for consumer trust and legal accountability. We will be filing a formal complaint with the Massachusetts Attorney General’s office, and we strongly encourage others who’ve experienced this to do the same.
Restaurants are allowed to set their own hours — but they are not allowed to lie about...
Read moreI usually don't take time to review anything, but today I feel so disgusting with this place that I need to justify how my family was treated. We came here for lunch, hoping to enjoy the waterview view. this was our first time here so we were very excited until 10 minutes later. Right before we sat down, the manager took out the umbrella. We asked her to leave it, but she said It's getting windy so they have to remove it. We ordered our food, and waited 10 minutes later. There was zero wind and the sun was beaming at my wife, my 6-year-old daughter, and my newborn. I asked if they can put their umbrella back since there was no wind and the sun was beaming on my kids, but they simply said the manager said NO. If this was a safety matter then why didn't they remove the umbrellas from the surrounding tables? unless they don't care about the safety of other patrons. I am not saying they are racist, but they are absolutely rude and don't care about Asian customers, evidently. We feel so offended that we packed the food to go, but I still tipped the server 20%, because it wasn't her fault. I hope the manager is not the owner, because this is absolutely unprofessional...
Read moreIf you are a young person don’t bother going to this bar. The staff treats you poorly if you are younger. Was trying to order a drink for 20 minutes and the bartenders don’t even look at you or say anything to you. I said excuse me at least 5 times after 20 minutes of waiting and they still didn’t even look at me. Finally after getting someone’s attention I ordered drinks. 2 minutes later the bartender said she was denying us service because she said someone in our party was falling asleep at the bar even though the person in our party was talking to us the entire time while trying to order. He was not falling asleep!!! We had only 1 other drink at this bar and were sober. They clearly didn’t like us for another reason and were trying to blame us for being to drunk and using that a their excuse not to serve us. The two male managers are so rude as well and didn’t even wanna hear me out and explain what happened they were very hostile and aggressive. I have never been treated so poorly anywhere before and was actually shaken up from the situation. Would not recommend this place as they treat young people...
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