Jersey Mike's Subs — Restaurant in Scotts Valley

The employees are less than worthless. No greeting, no phrase such as "Can I help you" Just a mumble, and an awkward feeling that it's a huge burden for them to take your order. Got my name wrong multiple times even though I was speaking clearly. I asked "Oh... what do I do with the ticket??" and she mumbled something like "oh you just go over there or somethign..." I just walked out. I won't ever go here and to anyone who reads this... I hope you like 16 year old employees who are rude and have zero customer service skills. They actually don't even comprehend that the energy and service and attitude makes a huge...

Ordered 4 sandwiches on line at 5:45pm and was given a 6:30 pick up time. Showed up at 6:35 to pick up and our order hadn’t even been started. Still waiting for our order at 7:20pm. It’s going to be 2 hours by the time our 4 sandwiches are done, if not longer. This is the 3rd time ordering on line with the same issue. Food is good, but the service is terrible. Employees don’t seem to care about service unless their manager is there. Hoping it’s just growing pains because of it...

We dropped in on a Friday night and it was hoppin'! Very well staffed for a very recently opened establishment. Because there were a significant number of crew the long line moved fast. Ordered a Philly, no peppers (picky son was very pleased), a Club Sub (daughter loved it), and The Original Italian - best sandwich I've had in a long time. And the prices were quite reasonable compared to other nearby sub shops. We will be back....