Dunkin' — Restaurant in Scottsbluff

I have been to Dunkin's before and this one is the worst one I been too. I have had way more bad experiences than good. First thing first, if you are in a hurry don't go here. It will take at least 20 minutes to get whatever you ordered. Here are two experiences that really stoped me from going here anymore... 1. I was in line and already ordered. The car in front of me must have got sick of waiting so they drove off. I got to the window and told them the car in front of me drove off. She said it's been a Monday. I paid for my drink then waited, just for them to try to hand me a drink that wasn't mine. I said I didn't order this, they looked confused. I said what I ordered. They charged me for the persons drink that drove off in front of me. Then said we can reimburse for this drink and then charge you for the drink you ordered but the cost is about the same. I said just want my drink that I ordered. At this point my drink should have been free but it wasn't. 2. The other bad experience I had was close to 5am. I must have been their first customer of the day. I got to the window and she repeated my order and I said no I ordered a hot drink. She then closed the window and took about 5 minutes on figuring out the register. I finally paid. Then of course you wait and you wait for your order. She hands me my coffee. It was sticky on the outside and I could tell just from here reaction when she handed me the drink. I then drove off. It wasn't until I got to work I took a drink of my coffee to find out I got a cold coffee. I mean it was cold, not even luke warm. That day it was -11 in the morning and I was very much looking forward to this hot coffee. The horrible part of the whole thing is it's the only place coffee place in town that is open at 5am. So a lot of us that have to work early in the morning it's nice. But the wait is horrible. You have to pretty much go 30 mins before your shift, if you want to make to work on time. They always seem like they are mess in there. The one time I did actually go inside and not the drive through, it wasn't so bad. The drive through 95% is a...

I come here regularly, so this is based on MANY visits since they opened. I love Dunkin. BUT this dunkin is so unbelievably slow. I have gone with 20 minutes to spare for one item and still end up late. Consistently. I have seen my stuff ready at the window, with no one there, and then someone walks by sipping their drink ignoring the window. I've worked drive thru, I work retail. It takes a lot for me to get upset at the workers. There are a few I love that work well but most of them do not move with any hurry at all. Whether there's a line or just one person, they go at the same pace. They need new management...

We were told we can’t use a coupon we received from the opening event on a latte. The last three times we’ve used coupons from the same booklet for the same order. Then the staff member in the window was very off his game. The standoff-ish attitude and the cluelessness on his face was very underwhelming. It’s almost like he was never shown how to fix an order after it was placed. I don’t see myself continuing to come to this establishment when I have other coffee options with a friendlier experience with a 5...