Ashley Store — Local services in Scottsbluff

I ordered a chair in December to go with a couch we'd purchased a week earlier at Ashley Home Store. The manager, Steve, agreed to let me put down half for the chair instead of paying in full because it was not in stock & would have to be ordered. He let me know it might take up to 6 weeks for delivery. After waiting a few weeks (not six) I called to get an update on the status of the delivery. I spoke with the same manager who told me it had already arrived. I asked when & he said "it just arrived. Some time last week." Irritated I said I'd be there soon to pick it up. The first associate who met me asked if she could help me with anything. I told her I was there to pick up a chair. She asked if anyone called me about it & I said no & that I was irritated because of it. She began to explain how sometimes things get delivered & before finishing her thought stopped & said "you look bent out of shape so I'll just take you to the manager & you only have to tell this to someone once." She took me to Steve who pulled up my order & asked if I'd be paying in full. I answered by telling him I was irritated that no one had called to tell me my order had arrived. Steve told me no one had called because my order had not been payed for. What followed was a circular argument about how I didn't get a call about my order arriving & myself asking how I was supposed to know I needed to come pay & take my order if no one had called me. Seeing that this was going nowhere I told Steve he could refund the money I'd put down which he quickly agreed to & informed me that because the item was now in stock there would be a 20% restocking fee. I said no & he told me that was what I agreed to in the contract I signed. I continued to disagree with the manager who eventually told me, with a wave of his fingers, that he wasn't "dealing with me anymore. Bye" I angrily walked away while telling Steve to "'F' off." After spending years in customer service industries I understand that customers or clients become displeased, upset or angry. Your goal, as an employee in this situation is to deescalate & let the customer speak & help them leave happy or, at least, content. When Steve found I was irritated his first reaction was to place the blame on me. Which escalated my emotion to angry. I will not be purchasing anything from Ashley Home Store again & now regret furnishing a livingroom, kitchen & multiple bedrooms through this store. I'd give less than one...

If it was possible to give a less than zero Rating I would. The store manager Steve and his assistant Vicky are not so nice. Very Rude, Unprofessional and disrespectful especially over the phone. We ordered a special order and waited 2 months to receive the sofa and loveseat. They called me to advise it was here and it could be picked up. My 2 sons went to pick up and were received by Steve who was very short with them gave them the Loveseat and said that was it. After he was asked if this was it, he rudely answered YEP. My son went on to ask well where is the other part or what happened? He answered he didn't know and we could figure it out on Monday. I called the office and spoke to Vicky who stated I would need to wait because the "office gal" was not in. And by the looks of it the other piece was picked up already. I told her that I needed some better answers and I wanted to know what happened she then must have put me on hold because I was speaking to music. Then Steve answered "Well what do you want me to do?" He said this several times until I asked that I wanted an answer He then said No one was there it was Friday evening and everyone went home. In the background Vicky asked if I would like for my employer to be calling me when I am in PTO (she was laughing) Then Steve said you know what bring the piece back and I'll give you a refund. I said ok will I get my refund immediately he responded well I don't know we will see....all in all I feel like they do not take pride in their business. They don't care about anything or anyone and they are very rude. He called the warehouse person and said be sure everything is there and it's not damaged.....He said not one word to me only that he wanted the card I used for the purchase. He gave me a receipt of refund which I'm sure if there were not others in the Store he probably would have thrown it at me. I still have not recieved my refund. I will never go back there. This is the WORST...

If I could give no stars I would. Husband and I initially bought new living room furniture and the coffee table was slightly damaged when we recieved it. The scratch was small and on the side where it won't be noticed so we didn't bother to say anything but it was obvious from the big rip in the box it came in that it hadn't been handled properly.

We went back a couple weeks later to order mattresses. We needed the mattresses in about 3 weeks for some family that was coming. The mattresses we originally chose we were told wouldn't be in until possibly July (it was May 16th when we were in the store). So we asked if there were any that WOULD be in on time and Steve told us if we went with a different mattress we would have it in time. So we changed our order to this other mattress Steve recommend even though it wasn't our first choice.

The time for our mattresses to come in came and went. My husband called and Steve told him they'd been backed up. Steve said they are sending us the floor model (supposedly professionally cleaned but I have my doubts) so that we will have at least ONE bed before our company arrives but the other bed is not expected to be in before we need it. They are refusing to discount us for the fact that it's the floor model. We asked if we could just get a refund instead and Steve said no.

So now we are stuck paying for a floor model at the price of a new mattress, we aren't getting the mattresses we actually wanted, and one of them won't even be here on time. What a joke!

We were going to furnish our kitchen through this store as well but obviously have...