Black Rock Coffee Bar — Restaurant in Scottsdale

I usually don’t feel the need to leave reviews, but I feel like someone in leadership should realize that this BR location’s efficiency and bare minimum service are critically lacking. Throughout the last 4 weeks or so, I have noticed the drive thru line was noticeably slower. I attributed it to seasonal population increase at first, until recently: A few days back, I sat behind 2 cars before me in the line, both of which appeared to order one or two items (once they FINALLY, after at least 10 minutes of waiting, received their orders. I sat in the drive thru line for (this is rounding down) 20 minutes and as a result, I was late for work (As in, running to clock in, disrespecting a paying client’s time, apologizing profusely and risking my job late for work). I understand that i am privileged to even have the capacity to complain about this, and I could have chosen not to stop for coffee, but I work three physically demanding, often late night jobs. I left 15 minutes early for a 27 minute commute because I planned to hit the drive thru. There is no reason, other than a car breaking down in the line or a critically uncontrollable emergency, that anyone should wait that long when they are 1-2 cars away from the window. Additionally, they were not taking orders at the speaker, nor was the line staffed to take orders before hitting the window. I recognize staffing shortages happen. However, management is failing when they aren’t willing to step up and fill in for their establishment’s employee...

I’m usually a fan of Black Rock Coffee, but my recent experience left a lot to be desired. I placed my order at the drive-thru, and after repeating myself three times, it seemed like the person taking my order still wasn’t quite getting it. I understand that mistakes happen, but it was frustrating to have to clarify multiple times for something so simple.

When I pulled up to the window, I mentioned that I had a reward for a free drink and intended to use it on one of my three drinks. The barista scanned my card, waved me off, and I had to remind her that I had two more drinks in the order. She seemed confused and even asked around to figure out who took my order, since it didn’t even show up in the system. She addressed me as ‘love’ several times throughout our interactions which made me vastly uncomfortable, i understand the importance of connecting with customers- but when addressing someone ‘friend’ or their name should suffice. When I finally got my drinks, they weren’t even what I ordered and weren’t the sizes I’d asked for.

I get that things can get busy, but the lack of attention to detail and the difficulty in getting the correct order was disappointing. this is probably the third time ive had an issue with this black rock location and it truly just left a bad taste in my mouth as a barista myself witnessing such a lack of leadership and...

First visit to this Black Rock Coffee Bar was impressive, over a week ago. Personable customer service thru the drive-thru (although the outside speaker wasn't operational/used). I even signed up for the Black Rock Coffee rewards promotion. Coffee was delicious. The second visit, last night, was a 180⁰ turnabout. Outside speaker still wasn't operational. When I came around to the drive-thru window I was behind a vehicle. For 3-4 minutes I sat behind this vehicle as the employees, two of them, were leaning out the window conversing with the occupants. Needless to say I was not very pleased to be waiting 3-4 minutes as the employees were "socializing". I'll seriously reconsider patronizing this particular Black Rock Coffee Bar in my weekly 2+ hour drive back home,...