Today I visited the subway at Pima and pinnacle peak for my lunch. The worker was making a couple of sandwiches before mine that had pork on them. Asked the worker to please change her gloves since I am allergic to pork. She was arguing with me that it was hot and her hands were sweaty and it was too difficult to change them. Then because the line was getting longer she was raising her voice so everyone waiting would know that I was making everyone wait because I was asking her to do something that she should be doing after each sandwich that they make. Just change the gloves as to not cross contaminate my food. Then she called for someone else who was acting like she was in charge. She just started agreeing with her coworker instead of asking what she could do to help me. What kind of customer service is that? She was saying that what her coworker was trying to say is that everything touches everything anyway so why change the gloves. So then I just asked her to ring me out and when I asked if there was a survey on the receipt she said that she answers all surveys that are sent in. I have been in customer service for over 10 yrs and if I ever acted that way towards a customer I would have been fired. I don’t know who trains your employees but maybe they need to be fired so that your employees actually learn how to do customer...
Read moreI come here a few times a month. Always clean. The employees are always super helpful and polite. Certainly what customer service should be. They are fast when it comes to properly making a sandwich and very patient with people. I have never had a bad experience at this location....
Read moreWhen we walked in the sandwich maker wasn't wearing a mask..she was making sandwiches and speaking over the food!! When I asked her to put on a mask she had an attitude! Then, when we left she threw her mask in the garbage!! This was on Thursday morning December 3rd. I will never go to this subway again!! So inconsiderate and...
Read more