Ginger Palace Pan Asian Cuisine — Restaurant in SeaTac

This place has a ton of potential. The food we ordered was great. We ordered the shrimp rice bowl and the grilled pork bowl. The pork was grilled perfectly and the dish was tasty. I can tell the owner definitely cares and is passionate about making sure people are served well. Owner is quite charming and helpful which is nice to see.

Opportunities for improvement:

Service: The service wasn’t bad but they are definitely understaffed. I don’t know their situation but I think having a couple extra support to take orders, run food, bartend, or check up on people could greatly improve service. Having Hoisin and Sriracha bottles at each table in addition to some chop sticks would also greatly help service. I felt the need to ask for all of those items, however didn’t want to slow down service for everyone else by requesting for this.

Menu: The menu seems overly complicated. There are way too many random options that I think bog down the kitchen. I think if they focused on the great Vietnamese food and kept a few options like fried chicken wings or foods that can be cranked out quickly then that would also improve service. I think having 20+ options for boba tea and 20+ options for the Asian chillers is also hindering service. I think a more focused menu that can make the kitchen less complicated will be a great help.

Again I think this place has a ton of potential. The food I had was delicious. I just think for customer retention a quicker more organized service will do this place wonders. A more efficient and optimized service are what I think the top...

We've been coming here annually for 10 years. The first time, it was us giving up in frustration from walking in the cold, trying to follow wring verbal directions to another restaurante.... We decided to just give up looking, and eat at Ginger Palace... Because it was there, and open, and we needed to stop walking. It was excellent! So, we've made a point of coming back every year, when we're in town for a convention. The while family insists. We've since introduced many friends, and it is our annual tradition. The food is ALWAYS excellent. It's hard to decide every year... The Shaking Beef, the Pad Thai, the Kalua Chicken... Everything on the menu has been consistently wonderful (at least the Asian food.... Never tried any American standards there... but why would I go to a Pan Asian restaurante and order American food, anyway? I cook that at home.... I was really weirded out seeing the negative reviews.... Especially tje one suggesting that the positive reviews were fake. Well... My family of four is absolutely real, thank you very much. And I've had every sort of Asian food, and the bad and the good all around the world. I grew up in the San Francisco Bay Area, where you can find the best Asian food in the U.S.. Ginger Palace has never disappointed us or our many...

It was late and I was hungry. Made the mistake of eating here, since i was in the hotel already I figured it was a good idea. Ordered the Shaking beef and the wings. The food was out in 5 minutes or so. I ate the wings first, tasted good. On to the Shaking beef, at first I didn't notice anything because i was in eating mode and wanted finish up quick. Then i noticed that the beef didn't taste or smell quite right. Shrugged it off and kept going. Then I put a forkful of the tomato in my mouth. Ugh!!! Nasty rotten 🤮 had to spit it out in a napkin. Had a few more bites of the onions and beef and I was done. All okay til about 9 the next morning. Oh no, my gut was on fire and I needed a toilet quick. Thankfully I was off the flight I had just taken and was able to relieve myself timely. Longer story short, Im sitting here after my 7 day vacation seemingly coming to the end of a bout with a food bourne illness that has effectively ruined my trip. I had nothing else to eat that would be suspect in the days prior to eating here. Maybe it wasn't their food, but me thinks it was. The service was...