Fountain Wine Bar — Restaurant in Seattle

On Thursday, August 7th at 9:40, my husband and I decided to come down and dine at the Fountain Wine Bar in Seattle. It’s a restaurant underneath the Sheraton Grand in downtown Seattle.

We had visited here the previous night, but only had drinks. Being that we were spending a week at the hotel, we decided to keep it local and have dinner nearby as we had been sightseeing all day and were exhausted.

Upon arriving at the restaurant we walked right in and had a seat at a nearby available table. Mind you, there is no check in available. It’s a “seat yourself” type of place and a server will approach you at their earliest. We waited about 20-25 minutes with no acknowledged whatsoever by the servers walking by. Other guests who arrived much later were being served much faster. So my husband decided to just go up to the bar and order the food and drinks himself while I waited at the table. Soon after, a server approached the table and began placing napkins down. She didn’t even greet me. She looked up at my husband ordering at the bar and said, “Oh, he went up there to order?” and continued to slap the napkin in front of me and walked away. Not even asking if I needed anything. When I told her that he decided to order at the bar because we had waited for a long time, “she turned away from me, walked to an adjacent table to take their order all while making a shooshing hand gesture at me. Naturally I was offended by this. When I went over to ask for her name, she covered her name badge and said no. I mean, why even wear a name badge if you are going to cover it up anyway?

I walked over to the bar tender to where my husband was and asked if he could provide me with her name so that I may formally file a complain against her. The bartender asked me who it was and when I pointed at her he chuckled and sighed and said, with a smile “oh yeah” rolled his eyes and said he could not disclose her name to me. I was shocked by the secrecy of it all. Working for a large company myself, this type of behavior would be extremely unacceptable.

My husband approached the server and asked if there was a problem and she became irate, asking for the room number we were staying in, all while covering up her name badge. She dashed out the restaurant to get her manager as we asked her to do so, but before doing so she yelled near the elevators , making sure security was alerted and my husband and I were stopped by security and forced to explain to them what had happened. Fortunately, the security guards gave us the servers name…Tiba (not sure about the spelling) and we decided to go back up to the room and call the hotel to file a former complaint about the incident. Whoever was managing that night didn’t really do much over the phone. All she said was “it’s been a long night and we all need sleep. Let’s all talk in the morning.” Again, I was beyond shocked by her response. She promised to follow up in the morning. It’s now been four days with no word on the follow up.

It’s also impossible to get through to anyone when you try and contact the lobby. You have to physically go down if you need to speak with anyone since no one will ever answer the phones.

This experience was completely ruined by Tiba and the hotels staff as they did nothing to help resolve this issue with their Elite members. Truly a disappointing experience. Do not dine here. Service...

Good option for a place to grab a bite while staying at the Sheraton. I had the tomato soup which was very flavorful and filling. The basil seeds were an interesting addition, I personally enjoyed them. For dessert I got the cranberry and bosc pear crisp. The almond topping were very crunchy with the fruits on the bottom being super soft, sweet and slightly tangy. The vanilla ice cream was a great balance to the cranberry and pears. I feel like the wings were a little small but they were fairly tasty. The service was on point. Our drinks were always full. Overall enjoyed the atmosphere, views and location. I personally...

I visited here after seeing the gingerbread village at the Sheraton which was fab! I was told the jingle bar as it is called in the festive season was worth a visit so I decided to call in for an evening drink on New Year’s Eve. Let me start by saying everyone I encountered at the Sheraton was friendly and welcoming including Hibo my waitress. The bar is nice and the candles make for a cosy ambience. I would recommend for a nice relaxing drink when downtown and even to enjoy some people watching if...