Hilton Motif Seattle — Hotel in Seattle

This hotel does not worth the price at all! The design of the room is great. But the most important part! The hotel is not well maintained and cleaned! The moment when I see the entrance I already know something is wrong. The front pathway is black! You guys don't even hire a team to power wash and maintain your entrance and when I walked into their lobby, the rugs has dust and debris and other stuff on it. They didn't even able to maintain their entrance and lobby clean! I know it may not be what I expect for a $400/night stay hotel. And of course, when I go to the room. The room is not prepared at all. The pillows are on the table and sofa, the 2 beds almost fall on the ground. The towels in the bathroom is on the floor!!! And they only gave me one room card! I try to call the front desk but the phone is not working and has a lot of dust between the keys, so gross! So I told the room service people on the hall, and he said he reported it to the manager and will send someone to fix my room now. I told them yes please do, I am really tired I will go to the restaurant and not wait for them but please just go to the room to make it right. After 3 hours I am back, and I expected it to be cleaned so that I am able to lay on the bed right away, but when I come back, all I see is the exact same room, no one come to fix anything. So I went down to the front desk and told them I need to complain. She said Sorry and immediately change a room for me. That is a good part. When I go to the new room, the elevator is a little shaky I feel scary, and the room again is ready but is not well cleaned. There are mold between the grout on the bathroom bathtub, there are yellow stain on the bathtub. The rug is black so it hides debris but I can still see some debris, not very cleaned. And at this point I already lost confidence with their cleanliness and their cleaning crews. My little one said the decor pillow on the sofa is stinky. I don't think so, but I am tired, the room design looks great but the cleaning, they really needs to change their cleaning crew, because of my little one, I need to clean the bathtub and the room by myself, otherwise I don't feel safe for her to use the bathtub. While I am cleaning, the shower handle in the bathtub cannot be turn on, I try really hard, so I call again, the technician come and fix it for me, he said it was too tight before. And then since my little one complains about the decor pillow, I think about the actual pillow we gonna use, I think I smell some light hair oil smells, I don't know if it was my psychological effect, but after I flipped the pillow the other side smell much better. I don't know, I am so tired, it definitely doesn't have that burning fresh smell from the other hotel I stay for the cleaned pillow and towels. I think they need to change their washer or maintain it and get it clean, so that the washer do a better job, when I finally get my little one to bath, I noticed the bath stopped is broken! I am so glad I bring my little one her own towels, and I hope I am not picking up any disease from this hotel! Ahhh!!! I am not expecting this serials of trouble and problems! You guys needs to maintain your equipment and have your cleaning crew trained properly! I just lost confidence! Horrible, horrible experience ! This is not a $400/night hotel should be. They do not provide slippers, toothbrush, toothpaste, hair dryer so prepare your own for your $400 hotel! . After I call, they said they do not provide, but later they send over 2 pairs of slippers. I don't know if they gonna charge it. But man, I was staying in an expensive hotel so I can have a nice rest and enjoy my days in Seattle, I do not come here to be their cleaning mate! Not worth the price. It is a $60 standard not $400 standard. I book it because of its location, the Hilton brand and their good reviews and nice websites pictures, this is so deceptive!I will never stay in this hotel ever again! And I will avoid Hilton hotels in the future as well. Not consistent service is a big red flag to me! Shame...

Our stay at this hotel was terrible. And even more frustrating that our complaints fell on deaf ears. When we spoke to the daytime supervisor Irina Samarina she made it seem like she was willing to make up for the terrible stay by giving us points to visit a different Hyatt in the future. We left the hotel under the impression the would do this. And she did not. I sent multiple emails before and after our stay to confirm this would be happening and even have an email confirmation from her, yet she did not honor the agreement. The cost of Thai hotel stay was over $1k for 4 days. We paid almost $500 per night. Just the worst experience. Much better hotels in the area for even less for better quality. Stay away from this place if you can.

Below is a list of issues I provided the hotel with:

The room is not the right size and design as the website pictures demonstrate. The room was supposed to be long with a sectional couch and here we have a loveseat. It’s not what we booked or expected to receive.

The room never cools down. We set the temperature for 66 and it doesn’t go below 69 at BEST.

The refrigerator never cools mostly stays at 44 degrees which is not good for the milk we keep for our son. We keep pressing the button for immediate cool down, it works 1/10 times.

Bathroom not as clean as it should be. There were hairs (not ours when we arrived) and there is pink mildew on the showers lower areas. Also one of the electrical outlets doesn’t work.

Housekeeping never came during the entire stay. And when I would call in the afternoon after an entire day of being out, they would say oh sorry! Should I send them now? Well no! I don’t want housekeeping cleaning around me while I’m trying to relax when they had an entire day to clean and they did not. And to be clear this happening EVERY. DARN. DAY. For fours days. So it’s not like it was a one day mistake.

The ice machines are broken everywhere. I was instructed to go to the 8th floor. That’s ridiculous. We shouldn’t have to go 10 floors down for ice.

The hairdryer is pretty poor quality.

While this one is outside of the hotels control and we understand that, the homeless population all down pike street a block from this hotel is pretty overwhelming. The hotel would be nicely located, were it not for having to walk extra to avoid pike street all together.

While items 6-8 aren’t the end of the world and we could have been flexible for some of the list if they were happening here and there, but when you put this all together it makes for a pretty poor stay. And I can’t see how the hotel can describe itself as luxury accommodations. For the amount we are paying per night we could have stayed at a suite at the Fairmont. I’m regretting we didn’t...

I am a dedicated Hilton patron. Have been in the US now for 4 weeks and so far have stayed at 5 Hilton hotels in 4 cities. ||So let's begin with the Hilton App. It has been a travellers delight. Automatic check in, digital key. Gone are the days of queuing at check in, handing over your ID, checking our credit card etc. Especially when you have been travelling for a while, and it is very late at night.||Well no. Not here. They "allegedly" have a policy that you must check in, you must show ID and you must hand over a physical credit card. It is not sufficient that you have the card on your phone and want to use Apple Pay. And that you know the last 4 digits of the card that you know full well they have against your file because you've used it 4 times already. And they confirm to you verbally that they have a card on file. Then the check in person tries to tell me "it is Hilton policy to only accept physical credit cards". Great start to the process - blatantly lie to my face. Because the Hilton in Cambridge, Seaport, Indy and San Francisco DID NOT require a physical credit card and I checked in electronically with every single one of them. ||For the record, she stuck to her guns with this lie. It may be YOUR policy love, but it is NOT Hilton's policy.||Finally get to my room after a stern discussion with the manager (who was far better at reading the room than his staff). Pitch black. One room light at the entrance to turn on. None of the other lights work. Using my phone torch to investigate the bed side table lamp and the desk lamp were unplugged. And the reading light on one side didn't work at all. ||Admittedly I slept well. Best pillows I have come across. Quiet room.||Wake up this morning to make a cup of tea. No coffee. No tea. That's ok because I travel with my own teabags. That is when I realise there are no cups either. Just lids. In other words, housekeeping has not replenished a single item. It took 2 phone calls to the front desk and a wait of 30 minutes to get the necessary items.||I go to start work - you can't plug in your computer to a powerpoint. There is a single powerpoint under the desk with a myriad of things already plugged in. Now I am beginning to realise why all of the lights were unplugged in the room!||You only have one chance to make a good first impression Hilton Motif. Sadly you have failed. And if this alleged "policy" regarding not permitting use of the Hilton app to check in is Seattle wide, then I will never stay in a Hilton...