Grand Hyatt Seattle — Hotel in Seattle

I stayed here for 3 nights for a conference. This is probably one of the best hotels in the U.S. I've stayed in (European hotels tend to be cleaner and cheaper than U.S. ones).

Staff/ service: The staff here was amazing, especially Kennady and Ebony at the front desk. They were very friendly at check-in and super responsive to any requests I had. For example, I asked for a water kettle to make tea and a yoga mat in the room to stretch between conference sessions and I got both very quickly. They also arranged for an hour later check-out so that I could go back to my room after lunch.

Room: the room was clean and very big. The bed was comfortable. I liked the blinds that let me completely darken the room because they improve sleep. But my favorite thing was the soaking tub - it was large enough for my 5'10 (although taller and/or larger people might have issues) and perfect to warm up in the cold November weather. The bathroom was also very big - maybe not necessary for one person, but a bonus when you're two and need to get ready at the same time. Things that I would improve: Take out the carpet floor. It's just not very hygienic for a hotel since it can't be mopped wet. The towel-related resource-saving program doesn't work well. I didn't need many new towels, so only left the two that were dirty on the floor, but room service exchanged all towels. It's great that the hotel has that program, but it doesn't work if it's not implemented. I'm not a fan of the coffee machines that use bagged coffee - it just doesn't taste good. In future room updates, it would be great if these could be replaced by a tastier, but also low-waste alternative, for example a French Press. Or you could have a free full-automatic coffee machine in the hallways. Having real cups that can be cleaned instead of paper cups that have to be thrown out would save resources. It would also be nice to have vegan milk for coffee in the room. I had requested that booking, but it seems like it wasn't available.

Amenities: There is a good-sized gym in the basement that I used multiple times. There's also a small spa, apparently with a hot tub and a sauna, that I unfortunately couldn't use because I didn't have a bathing suit. I'd prefer if the sauna was textile-free (more hygienic, no fumes from bathing suits, more comfortable after cold plunge), but I guess this is not the norm in the U.S. My conference was in the hotel basement. The food the hotel provided for it was good for a conference. I got a fully vegan lunch including the same courses as non-vegans had (often in these cases one doesn't get dessert). Coffee was decent and there was fruit during breaks. Breakfast had limited vegan choice as did the snacks for the Happy Hour, but overall not too bad. I just wish there was more daylight in the conference area.

Location: I think this is a standard location for business travel/ conference - quite soulless. There aren't too many good restaurants right there, but I easily walked or took the bus to other areas of the city, like Pine and Pike street or South Lake Union. There are also some places that have coffee and small dishes during the day. The area around the hotel did feel a bit empty in the evening, for example when I walked back from dinner. It seemed there weren't many other people walking in the cold/ rainy Seattle weather (maybe because there are only hotels in that area and tourists/ travelers aren't used to the Seattle weather?). I tried to run one morning and had a hard time finding a running path at the water - maybe should have asked the front desk for advice - I'm sure they would have had a good suggestion.

Edit: added issues with towel-saving...

=========== FIRST AND FOREMOST.. They have big deep bath tubs.. All who enjoy soaking in a tub should see and know this first! Me and My wife were able to comfortably enjoy a soak in the tub together.

On to the stay and reception… Our time at the Grand Hyatt was.. well to say the least “Grand”. The customer service was exemplary, and the staff were exceptionally helpful after we had an issue happen across the street at the Paramount.

Ebony was willing to listen to our story, and helped ensure that we were able to get into a room and was the embodiment of professional hospitality. Me and my wife both hope that she’s paid exceptionally well, and if she isn’t, that management sees this and knows that they should give her a raise as we’ll be trying to schedule all of our stays in Seattle over the years with the Grand Hyatt as a result of this and will be singing her praises as well as the hotel’s to the other Aussies (aussie aussie aussie).

Miss Young was pleasant to work with as well during checkout and made sure we were taken care of as well as letting us keep our bags in the storage as we were running around for last minute goodies from Pike Place Market and Westlake Center.

Arthur was also a peach in assisting us with our luggage, and made for pleasant small talk as we were getting our items sorted into the hotel at the start of the stay.

The overall stay was quite enjoyable! The bed was nice, plenty of pillows and kept to a nice cool 21C/70F.

They have a full blackout curtain in the room that’s controlled by a button (we were pleasantly surprised when we were curiously trying to see what the button does).

There’s a big bath tub (large enough for a 180cm (6ft) and 150cm (5ft) couple to fit in and relax if not doze off while soaking hahah. There’s a shower as well, so it’s pretty easy to scrub down before a soak. The body wash and hair care products aren’t top notch but they wont leave your hair frizzing out either.

If we were to put them into numbers we’d have the following:

Customer service: 6/5 – Excellent and exceptionally helpful.

Room: 5/5 – Clean and comfy, worth the bit extra compared to the competitors.

Food: 3/5 While not the best, not the worst either. Breakfast ran us about 80 dollars for a bacon and egg sandwich, strawberry Nutella crepes, tea, a side of bacon, and a bowl of fruit (nice amount of fruit though for the cost). If you just wanna relax and not leave your room it’ll do the job.

The hotel is over all amazing, sandwiched nicely between Pike Place Market and Capitol Hill if you’re willing to make then 10 – 15 minute walk in either direction.

We’ll be making this our default hotel for all Seattle stays going forward, and would recommend it to any Aussies looking to stay in...

Listen up, fellow adventurers (and germaphobes!), because our highly anticipated Spring Break kickoff at this particular Grand Hyatt went down faster than a toddler after a sugar rush. We're Grand Hyatt Groupies, okay? We've celebrated everything from surviving family Mother's Day staycations (a feat in itself!) to dodging airport delays with their usually impeccable service. We're practically legacy Hyatt enthusiasts! (Shout out to all my fellow Globalists who have spent a lot of time in Hyatt hotels!) So, imagine our faces when we walked into our room, expecting the usual cloud-like comfort, and instead were greeted by… a biohazard zone light show! Apparently, housekeeping operates on the honor system here, and the previous occupant shed enough hair to knit a tiny sweater. Seriously, I felt like I was starring in a low-budget horror flick titled "The Case of the Phantom Follicles." And the smell? Oh, the smell! Forget fresh linens; a potent perfume of pho and ramen assaulted our olfactory senses. Now, I love a good bowl of noodles (in the rain) as much as the next person, but when my hair starts smelling like week-old Thai basil, we've crossed a line. My suitcase now requires advance febreeze protocols. Finding someone else's DNA in my supposed sanctuary of cleanliness? That's not just a "whoopsie," folks. That's an epic betrayal of trust, right up there with finding out your travel buddy ate all the good snacks. It's like the ghosts of previous guests were serenading us with a chorus of "booooo" with every rogue strand I unearthed! Honestly, this experience has fundamentally altered my perception of hotel bedding. I'm now approaching every comforter like a paranormal investigator, armed with an imaginary EMF reader and a deep sense of suspicion. My family and friends are starting to side-eye my nightly "ghost hair" checks. Bottom line? This Grand Hyatt was less "grand" and more "grime." This honor student Spring Break started with an unscheduled laundry detour at the next hotel, where we desperately tried to de-pho-nify our clothes. Consider this less a review and more a public service announcement: proceed with caution, and maybe pack your own forensic cleaning kit. #GrandHyattFail #SpringBreakNightmare #HairRaisingExperience #PhoReal #HotelHorrorStory #GhostHuntersInTheSheets #NeverForgetTheSmell #HyattLoyaltyOnHold...