Grateful Bagel — Restaurant in Sebastopol

You might wonder why I have a picture of just a plain bagel. It might not look interesting to you… But it’s very interesting to me. I am from Brooklyn. The way to evaluate a big list of taste two different flavors with nothing on it. Then you can actually taste the dough and feel the texture.

Why! Are you saying you think I take Bagels to seriously!?? I grew up with two bagel stores on one corner. High school Brent and I went out for hot bagels on Saturday night at 10 PM!

So as somewhat of a bagel aficionado, I can definitely tell you been here at 7:45 AM eating a fresh but not hot bagel… Two bagels (cinnamon and sesame) , grateful bagel is the real deal! Is it a Brooklyn bagel? No… But it’s properly chewy, moist, crispy outside, perfect texture! And,…

On top of the excellent quality of the actual bagel… The employees were so super nice. Can’t wait to come back and try their breakfast Sammies… No wonder engine loves this place… It’s...

Terrible, horrible service! Went in yesterday (Monday the 27th of June). There were 3 girls working and one girl was new. We get the new girl. She didn't know the menu at all, didn't know how to make the bagel sandwiches and seemed confused. You think one if the other girls would have offered to step in and help! But no! I saw at least 15 people come in, order, and get served in the 25 minutes I was there waiting for 3 bagel sandwiches. Including a group of 5 guys who walked in at the same time as us, get their bagel sandwiches, eat them outside, and leave. And we were still waiting just to even pay! Ridiculous. The girl with the blue/green hair had an attitude too. Didn't seem to care too much about her job. None of the staff seemed to care much about their jobs actually. Too bad. Good bagels but I will never return with the aweful service I...

Came in and was literally ignored?

Walked in, stood in front of the register for five minutes. Staff was busy, and I was happy to wait.

Then the staff let three people order at the counter to my right before I said something.

Another customer profusely apologized to me for cutting me. I said no worries, I was just confused about how to place an order. Two staff members looked me in the eye as this exchange was happening. Both said nothing.

Eventually I got embarrassed at being ignored, and just walked out of the store.

Idk if it was personal. I had been here twice before and always ordered at the register and always tipped. Hurt my...