Schlotzsky's — Restaurant in Seguin

I came in for supper tonight, spent about 50$ plus a 20% tip. However the wait was ridiculous. A young girl came out of the kitchen to give someone their meal saw a couple standing at the register and never said she would help them just walked to the back and they ended up leaving. Now someone is at the counter yelling at the girl because he waited 20 min and his order was wrong. I am not sure why this is occurring but I eat here often and it’s never been this slow of service or have you been out of tea. I’m still waiting for my meal long enough to write this review. Please hire competent friendly people to work your establishment that is worthy of $50 price plus tip. Follow up.. I asked where my order was and I was told they are pretty backed up and another customer says good luck they already got 1 part of their meal and just waiting for the rest to go. Second part of my of my review and I’m still waiting for my meal. Sad, should not been happening. Update they are quick to close and another lady walked out because she never got her online order. Guy said they were backed up but there were 4 girls and 2 boys working and NO ONE talks to customers. I asked for olive oil and girls said they didn’t have any after walking to the kitchen twice only to come back to say what was it again so the customer that was yelling at her got up and brought it to me. I want my money back at this point. Not...

UPDATED 11/23/21- You did it Schlotzsky's! Placed an online order and everything was EXACTLY the way I ordered it! Tasted GREAT! Keep up the good work!!!! Can't wait to order again with the same service and great taste!!!!

I love Schlotzsky's...but this one in Seguin is not that great. Every time I go, they get my order wrong! Or they don't have something...out of soup, out of ham, out of olives. I just don't understand it. This one is so convenient as it is close to home, but it is so frustrating that I am never satisfied. When I bring it to the attention of the person working there that my order is wrong, they get mad at me, like it was my fault !!! I love the one in San Marcos but it is not on the way home and the food will be cold. Schlotzsky's Seguin, please get it in gear....have stuff in stock and read the tickets and get peoples orders right!! Only giving one star on this, but if the service improves, I will update my ratings!! Just came back again... and guess what??! Order wrong again! When I informed them that the sandwiches were wrong and were supposed to have black olives on them, they took them back to kitchen and DID NOTHING! They brought me the same same damn sandwiches... with 3 olives on them! Totally done with this location. They...

Don’t order from here. So they evidently heard us wrong on the speaker- I said a fresh veggie sandwich and they heard French dip ?? Really? Then when I showed them the text from my vegetarian daughter (who’d never eat a French dip!) of exactly what was requested, they said they still heard French dip. No apology, nothing. Until I finally explained that the sandwich was for a vegetarian and that’s why I know I didn’t say “French dip!” Then they said they don’t even have the stuff to make the fresh veggie sandwich anyway. Then they didn’t hear that we ordered 3 bags of chips and only gave us 2. When we noticed and asked for the other bag, the “manager” pulls out a highlighter and starts highlighting what we ordered and announces that we only paid for 2 bags so they’ll have to charge us if we want another one. Then she tells us she can make the veggie sandwich without the stuff they don’t have. But then comes back to the window 5 min later and asks if we want a garden salad instead…??? We were sitting there for at least 20min. Very ridiculous and frustrating experience. Especially for how much their food costs! Won’t be back anytime...