On The Rise @ Van Aken — Restaurant in Shaker Heights

Is there better service combined with better pastries in the Cleveland Region? Anywhere? Well...if you are looking to find out, definitely head to On the Rise @ Van Aken Market Hall. Because, this is my "happy place" and I hope it is yours also.

Teya and Becca are just 2 of the many great people working here. Teya brings personality and connects with customers, often telling a story or getting to know how things are going for people coming in.

The pastries and bread are outstanding. A wide variety of breakfast pastries and scones. The weekend "Special Scones" are rotated by season, and I haven't had a better scone. Great bread and sandwiches. Definitely a variety of people working here and food that are...

This place has a great pastry and bread. And It used to be a go to place for me. Until today. The cashier has an attitude because I was not forming a line like she wanted me to be. She took an order from other person even though she came later than me. I complained. Then the attitude. I gasped because of her rudeness. I still have a tip 20% for making the sandwich. I won’t go back as long as she is doing the service. What a awful experience.

update

Went back again to see if I can have better experience. Wrong! I got a wrong order and they didn care to check the price difference. I didn’t want to even complain them. I am going back to the fairmount...

4 stars rather than 5 just because everything is a tad overpriced. That said, the sandwiches and bread are excellent. The shorter black woman with short hair is always smiling and engaging and exemplifies perfect customer service. And kudos to the youngish white guy who makes the sandwiches- not just because of their quality BUT he really yells customer names with a commanding force! I've been to sooo many places where people just willy nilly say a name amidst a crowded Cafe and ain't no one hearing anything!!! Makes a really...