Pizza Hut — Restaurant in Shelbyville

Horrible!!!! I don't even want to give them 1 star. Terrible customer service from the Manager of all people. I placed an order online at 7:58pm on 3.11.17 estimated time of arrival 8:58pm at 9:25 pm the delivery driver shows up and doesn't leave entire order. We had to run out and catch him and he gave us our box. Once we opened the boxes to stone cold pizzas we discovered that our cheese sticks were actually bread sticks and they were burnt. I called and spoke with Mandy the Manager... and she informed me the delivery time was 2-3 hours and the web site is inaccurate and there was nothing she could do for me. I again stated that the pizzas were cold and we did not receive what I paid for. She again let me know that she could not help me and all she could do was make us new pizzas but we would need to pick up as they would not deliver again. She also mentioned that their warmers were not working and with the weather being cold it wasn't their fault. I let her know that I wasn't worried about the cold pizza however, I was concerned that I did not get what I ordered and paid for. I also let her know I didn't understand why I had to pick up my order when they delivered the wrong thing. She then very rudely let me know if they happen to get a delivery request in my direction then maybe they would bring me my order but that was all she could do for me. Mind you the house is 1.6 miles from the store....I then explained to her I would be reaching out to her corporate office, which I have done. She very sarcastically told me to have a great night.

It is no wonder this store only has a 1 star review... with leadership that is displaying this kind of poor customer service to their employees, you are not going to get much back as the customer. I work in the customer service industry as a Regional Manager and I was appalled at the lack of trying to satisfy the customer that was displayed. Especially when it comes down to paying for a product you did not receive. This is a form of theft in my book.

Go to another pizza place in the...

This Pizza Hut is the worse I ordered on January 8th through the app my order was $34.05 on my app it showed delivered well it was not so I called the store thought I would never get through she would pick up the phone then hang it up finally after a ton of hang up calls she finally said Pizza Hut then said can she put me on hold I was please don’t I was just wanting to let you know I did not receive my pizza then she rudely said I’m busy can’t help you well now I’m mad because she hung up as soon she said that so I called back and try to explain my app shows delivered but I didn’t receive any pizza she then started making fun of the way o talk and once again after mocking me hung up again so now it’s like a game to her so my husband called and ask for her boss name & number she said y’all find it and hung up again so the next morning called the store manager and was telling her I didn’t receive my pizza and was telling her about the lady from the night before she then said wasn’t her fault she was busy I said can I have the general manager name and number she also told us for us to find that out and hung up so then I started calling corporate every other day just trying to get my money back since I didn’t get my order to this day 1-30-2024 I still do not have a refund or no call from the general manager from the Shelbyville Tennessee Pizza Hut it’s a wonder people on our home facebook say don’t order here that they have the worse employees because it’s true so they stole my money it’s not right I’ve been trying now for over two weeks. So if anyone has the general name and number I would...

I like how people are always acting like everything should be so perfect in this world... That people and fast food industries need to be perfect when the people who are doing the complaining are not even close to perfect themselves.. Now honestly people should take in consideration that they are asking for a delivery because they are to lazy to get out of their own house and don't want to go out in certain weather blah blah... to even think that idk on top of being busy but the weather could also slow the driver down a lil.. or that they go in order for all customers are important. to the company, when 75% of the times the food get there on time... or befor, and people are to good to tip, even though they came out in this weather to deliver to you and your own...but yet you can sit here and complain non stop about how people are rude in certain places. honestly can you say that you did not edge them on to that rudeness with your own rude words... yelling at them... disrespecting them... I could write a complaint here about my service but honestly I cant. cause if my food is a lil late I call... ask them in a nice manner if it on its way..they normally tell me yes or what not. if I have a problem I call them in a nice manner and explain to them my problem and they are really nice to help me with it.. as everyone knows actions will always speak louder then words. and honestly I'm sure there are a lot of people in this world that can complain for days they enjoy it... but honestly people have stopped listening and if they haven't. they will.. in due time... thank you for reading and please...