Chipotle Mexican Grill — Restaurant in Shelton

I go to the Chipotle a lot and unfortunately this will be the last time. I've ordered online at this location a few times and have had issues with my order (missing sides or fronts doors locked). Typically I will opt to walk in and order takeout at this location because of this. But this visit made me never want to eat Chipotle again and I feel the need to share it. Walked in and young woman by the bathrooms seemed nice (despite me walking in an hour before close) so I will give a star for that. Thank you! Upon receiving my order I didn't have two of the sides I asked for. Gentleman at the counter seemed nice I enough, I took the loss, said thank you, and got in my car. Drove home and realized my bowl did not have guacamole or pico de gallo. Jumped on Chipotle chat with pepper and relayed the lack of all these ingredients and was offered a free guacamole for my next visit. I thought it was weird that I wasn't offered further compensation and the chat ended while asking for rating on how they did. Gave that a 1 out of 5 and decided it wasn't worth any further attention while trying to finish this meal. Then I realized the rice was undercooked and it seemed out of the portions I was given the extra protein and beans I had paid for/requested was lacking as well. I tried to jump on chat with pepper again and since I already filed a request apparently there is no further interaction necessary. I understand someone making mistakes or having a bad day but not putting forth effort to resolve the issue is honestly sad. On top of that it should not be normalized to avoid criticism. And as someone who orders food from here a lot and always tips it's disheartening. I would not recommend this location unless you are willing to have a...

Thursday. 6:30pm. Parking lot had only two cars, so great, this will be quick and easy and tasty. Nope, wrong. Walk in and the place is a mess. Trash on the floor and the food area was a disaster with empty but dirty containers. There were about six employees standing around and chatting. That's right, not picking up the trash everywhere in the restaurant or making the things they were out of. The gal that was at the counter offered no greeting when I approached. My minimum is a "hi" but I'll even accept a "hey". Nope, didn't even get that. OK fine. I'll just order my food. Well....they were out of mostly everything and what was there on display was dirty and old. If you are out of veggies, then you take the old veggie container with dried, caked on veggies in it and replace it with a clean empty one. Or wait! What if you MADE MORE VEGGIES!!??? So I get over that and have her make my order with what they did have. The gal at the register was even worse in demeanor. I pay and go to the sit-down area to eat before I do my evening errands. Well, you're not going to believe this, I hardly could, but they were "out of forks". I was stunned. HOW CAN I EAT WHAT I JUST BOUGHT (a salad) without a fork???!!!! and why didn't you tell me that before I ordered?????!!!! If I knew that, I would have left. I was out for the night and oddly enough, didn't have cutlery in my purse as I didn't know I would need it. I paid and left and threw my $15 salad in the trash and went across the street for supper. I honestly, truly and literally do not understand how this business is still in business. Where's the manager? Where's the owner? I will NEVER return here. Extremely bad and completely...

My family and I arrived to Chipotle at around 8:00pm in hopes of getting a hardy and fresh dinner. Unfortunately, our experience was far from what we hoped. I was immediately greeted by a sign saying "online orders only," which was odd, considering that any other Chipotle would allow you to immediately walk in and order something from the menu via buffet style. Next, we were told that there wasn't any guacamole. One of the other ladies that ordered guacamole wasn't informed that they weren't serving it that night, meaning she had to go through the hassle of contacting the Chipotle HR in order to get her money back (aka a very annoying process). Guac is the main reason why I go to Chipotle, so it was disappointing to hear that they didn't have their star item on the menu that night. What really tipped us over the edge is that employees were cleaning the store and refusing to cook any fresh food. The store closes at 10:00 (according to the website hours), so I would expect for the employees to adhere to that time. No one was able to take the initiative in satisfying the customers that were in the store, since they were focused on apparently closing early. Chipotle's mission values reads as follow, "Real ingredients. Real purpose. Real flavor." It's time for the Shelton Chipotle to re-read these principles that they agreed upon...