Pancheros Mexican Grill - Shelton — Restaurant in Shelton

The manager and owner have a policy of NOT giving out FREE tap water when you order a meal. I have never been denied free tap water from any restaurant after ordering food to dine in.

The manager was rude when trying to "explain" this policy. If they truly stand behind this belief, they should post a sign by the register that they do not serve tap water. Smart customer service trends would suggest that they could even put a date on the sign that mentions when the "No Free Tap Water" rule went into effect so that it lowers the expectation of returning customers. This way when a customer does ask for water, they can just reference the sign and the written rule. This is a better practice than enforcing a rule that breaks the standard cordial protocol at most restaurants.

Shelton's taxes pay for that water, so I feel denying the people their water when they order from your restaurant is rude.

I WAS a long term client, who has enjoyed free tap water with meals in this restaurant over the past 8 years. With poor customer service and arbitrary rule changes I will be eating across the street...

I work 10 min down the road at Sikorsky Aircraft. My dinner break is only 30 minutes (7:30pm-8:00pm). My coworkers and I use the Pancheros app at least once a week to place our order and select the pick up time of 7:45pm. Not only is our order ready for pick up exactly on time, every time, but our food is always made correctly and always tastes amazing! Additionally, by using the app, we are able to earn a free burrito once we total 100 points (Basically, after every 4-5 orders we are eligible one free burrito). I cannot say enough good things about Pancheros in Shelton,, the food is always fresh and delicious, the service is always amazing plus the prices are great too! We simply can’t live without them. I am devastated to learn of this “temporary closing” that I was just made aware of today. May I ask what the temporary closing is about and is there any ETA for when you expect to be back open? (I know there is another location in Wallingford, but I wish there were more Pancheros around the area because it blows chipotle out of...

If I could give ZERO stars definitely I would do it! What a bad experience today. The two girls that was serving the food and doing the tortillas were throwing the food and had a terrible attitude, my husband had to step up and ask them why they were throwing our food and tortillas like that, one of them said that we are crazy that they didn’t throwed our food I replied to her that she was the crazy one that she doesn’t have a right to manage our food like that. I asked the cashier if I can have both girls name so I can do a formal complaint but she refused to give me the names,she said the only thing she could do is to call the manager , the manager came and we explain him what happened and he only said “ok im going to talk to them” he didn’t even apologized. After this experienced I don’t think we’re going back to...