Mattress Firm Shelton — Hotel in Shelton

I had recently suggested to my mother that she head to Mattress Firm in Shelton, as I had gone in during their Labor Day sales event and gathered some research on their prices and mattress options. She ended up purchasing an adjustable king mattress, headboard and sheets. Her mattress was delivered first and several days later the headboard was delivered; along with brackets to install it. Two weeks following that Mattress Firm was supposed to send someone to install the headboard. Here’s where everything goes wrong! My mother had asked me to come between 2-5 o’clock, on a Tuesday, to wait for the delivery truck to come and install the headboard, which had been left in her mud-room. Around 4:15 pm, two gentlemen showed up and explained to me that they were only allotted a 20 minute time slot for this particular delivery, and installation of the headframe would take at least an hour and a half. They placed a call to a woman, who they then passed along to me and she again explained this to me. I explained I just wanted to schedule a new installation date, as my time was already gone and wasted for that day. Forward to two weeks later (because they were supposed to come the following Tuesday and never showed up) two more gentlemen come and explain to my mother that the brackets that were delivered with the headboard are incorrect. So, even though they AGAIN were not there to make an installation, they wouldn’t have been able to since the brackets were incorrect. She politely asked them to simply bring the headboard upstairs into her room, and when they took it out of the box she discovered mold covering the entire upholstered headboard. She called me in horror and asked the men to remove the headboard - they said they couldn’t take the defective product. I immediately placed a phone call to the Mattress Firm in Shelton and spoke with Kyle. He was confused as to why they hadn’t taken the frame and told me his manager would be in tomorrow around 10 am and would call me in regards to the matter. 11:15 am on Wednesday I place a call to the Shelton store and reach Paul. He explained to me that his manager/the area manager was traveling and would be in later on, but that he would have him call me. 1:15 pm same day Wednesday, I called the store again. Apparently, the manager was now in a meeting, and I was told he’d call me back. 3:35 pm same day Wednesday, Paul knew it was me calling and apologized and told me he’d forward my call along. I never received a called back! Their delivery, instillation, products and more importantly customer service / management has been one of the more horrific experiences I have ever had. If Mattress Firm isn’t closed in a year - I’ll be shocked! Go, ANYWHERE else for your...

The short review: Excellent experience purchasing a new mattress and foundation from Mattress Firm in Shelton, CT. Thank you Bilal for your excellent service and help in choosing a mattress.

The other day my wife and I were on the hunt for a new mattress. We made our first stop of the day at Mattress Firm in Shelton. We were greeted by Bilal the regional manager and he helped us begin our search.

Through a very well thought out system the Mattress Firm starts you off (if you are willing) by spending time on three mattresses of differing firmness. Since we had previously had Firm mattresses we started at Firm and worked our way down to Medium and Soft. We set a timer and spent a good 15 minutes on each bed in different positions (back, side, and belly).

To our surprise we ended up on the softest mattress of the three and ready to begin further refining our selection by trying the different brands and styles of mattresses in the Soft category.

During our 'testing' Bilal would check in on our progress and offer helpful guidance to the different types and construction of the mattresses we were evaluating.

Getting hungry we decided to move on to the next store on our list after grabbing a bite to eat. We drove to the Bedding Barn in Orange, CT. Let's just keep this short and say that we walked in and walked right back out.

On the ride back to Mattress Firm I did some basic research of the two mattresses we were looking at purchasing along with the different foundation choices we were going to decide from.

Once back at Mattress Firm we were re-greeted by Bilal and guided to spend more time on the two mattresses we were deciding between.

Throughout the experience at Mattress Firm Bilal was very attentive and not one bit pushy or forward toward making a sale with us. It was very pleasant purchasing a mattress from Bilal.

Bilal gave us an excellent deal on the mattress and foundation we chose to buy and thoroughly explained the pickup/delivery process, the warranty, and satisfaction guarantee that Mattress Firm offers.

I highly recommend shopping for a mattress at Mattress Firm in Shelton, CT and I highly recommend working with Bilal...

If you're looking for a highly skilled sleep specialist, I cannot recommend Deontae at Mattress Firm enough! From the moment we walked in, we were impressed by his professionalism and deep knowledge of sleep products and needs. He took the time to listen to our concerns and provided personalized recommendations based on our sleep habits, preferences, and budget.

Deontae was patient and thorough, explaining the differences between various mattress types, firmness levels, and sleep technologies. He even walked us through the importance of pillow selection, mattress protectors, and other sleep accessories to enhance our overall sleep quality.

What stood out most was his genuine commitment to helping us find the right solution—not just making a sale. We were encouraged to test multiple mattresses and provided all the necessary information to make an informed decision. Thanks to his expertise, we left feeling confident and excited about our purchase.

If you're struggling with sleep issues or just looking for an upgrade, I highly recommend seeing Deontae at Mattress Firm. It's an investment in better rest and...