Paradise Grills The Woodlands Outdoor Kitchens — Restaurant in Shenandoah

These guys are really nice. They are great salesmen... but they aren't actually the premium product they'd like you to believe.

We got a "great deal" because they just "happened" no have an extra show model of exactly what we were looking for. We had been shopping around some and they seemed legit so we jumped on it.

That's when things got weird. Super intense contacts, overly large missed delivery fees and a whole lot of hoop jumping. We found out the day before delivery that they were planning on delivering it to our billing address not our delivery address. Despite their reminders about the delivery they never actually confirmed the address with us. Mistakes happen, okay. We called the number provided and it instantly disconnected. We ended up having to call the store. We were told that it shouldn't be a problem because the paperwork was correct so we "shouldn't" have to pay a fee, but he'd check and call me back? They worked out out but there should have never been a question that we would pay for their mistake.

I'm sitting here a week later and my counter top is mostly unattached. They only attached it with four screws one pulled through and the tension is enough to pop the entire corner of the counter up about an inch. We called to get them to come fix it and we're told they would call us back at their convenience. We're still waiting on that, and have no idea how long that will be. So much for the lifetime warranty.

All in all you don't get the quality their selling and your in your own as far as service goes once you sign your life away with their paperwork. Nice salesmen though.

Update: Still waiting on griddle and warranty repair. I have called three times, sent in photos, and have gotten mor no where.

Final update: Finally got the counter top fixed. Just took a complaint to the BBB because every one of the 10 times I called I had to start a new support ticket with promises that I'd be called back but never once did. Even at that they missed our first repair date no call/ no show. We had to take the initiative to call them and reschedule.

Overall it's a pretty big investment I'd...

I recently had the pleasure of purchasing an outdoor grill from Brenda at Paradise Grills in The Woodlands, and I couldn't be more thrilled with my experience. From start to finish, Brenda provided exceptional customer service that truly exceeded my expectations.

First and foremost, Brenda's knowledge of outdoor grills and outdoor kitchens is truly impressive. She took the time to understand my specific needs and preferences, and then she expertly guided me through the various options available. Her recommendations were spot-on, and I ended up with the perfect grill for my outdoor space.

Not only did Brenda help me find the ideal grill, but she also made the entire purchasing process seamless and enjoyable. She was patient and attentive, answering all of my questions and addressing any concerns I had. Her friendly and personable demeanor made me feel like a valued customer, and I truly appreciated her dedication to ensuring my satisfaction.

In addition to the outstanding product and service, Brenda's commitment to post-sale support has been exceptional. She has followed up with me to ensure that I am fully satisfied with my purchase and has offered assistance with any additional questions I've had.

Overall, I can't say enough positive things about Brenda and my experience with Paradise Grills in The Woodlands. She truly goes above and beyond to make sure her customers are happy. If you're in the market for an outdoor grill or kitchen, I highly recommend reaching out to Brenda. Her expertise, professionalism, and dedication to customer satisfaction are second to none. Five stars...

The first time i went into the store Rick was very friendly and began asking me what i was looking for. I told him it was my first time looking at an outdoor kitchen besides looking at a few online. He started telling me about a few of the grill islands and showed me the difference between the 2 different grill models. He went over all of the extra features they offer on the grilles and then we began building the grill island that would work for me and sent me some pictures of that size that other people have installed with measurements so i could make sure it would fit in my area. He wasn’t at all pressuring me to purchase and said when i came back that he would be more than happy to walk me through the entire process of financing and or any other form of payment. Me and my wife returned to look again at the few different options and we selected what we wanted and the process was very simple and easy and we were out the door in 45 minutes. The delivery should be in 3 weeks but may be sooner if the schedule allows. Rick was very helpful and we were pleased with the whole experience. Highly recommend Paradise grills and Rick our salesman at the Woodlands...