Wingstop — Restaurant in Shorewood

Called in an order yesterday because some reason the online system kept saying timed out. Phone rang for 10 mins, some one finally picked up. Phone kept going in and out, the worker said it was because of some flood they had recently. Any who, so because the phone kept going in and out, it took over another 10 mins to place the order. She repeated the order and said we had a promise time of 950pm. By this time my husband is already close by. He goes in at 927pm to let them know he is there and waiting. He uses the bathroom and when he came out, he told the girls at the registered that he will go to the car to wait and come back in. They told him ok should not be long. 952pm He goes back in, all of a sudden the food was NOT being cooked and they could not find the receipt with the order on it. So now, he calls me to see if I could come pick up the food. Because if they start cooking it now , it'll be another 20 mins and he has to come home so he can get ready for work.

I drive up there for the order. I go in and say "I am here to pick up the order I called in and my husband came to pick that you all never got ready. Is it ready?".. One girl looked at me and said "It's already been picked up." I looked at her and asked, how many orders have you all got wrong today because my husband left without the order and that's why I had to come.

The other young lady then steps in and said I am sorry they are still cooking it. Okay, so how much longer? She goes to the back to ask the cook how much longer. He acts as if he does not understand her so she typed something in his phone for him to read then he said 5 mins. So mins passed, I get the order, and one of the meals were wrong. Had to wait on them to remake that one.

This was by far one of the worse experience If I have to drive to the one in Joliet for better service then I guess we will have to or stop eating Wing Stop...

I dislike leaving bad reviews but I felt like I had to say something about my experience at this location. I usually order online. A bit faster than if I order in person. Today I ordered In person. I usually like coming to this location because it’s close to my house.today took extra long to just get an 8 piece combo. So here’s some Helpful advice for the manager. Could not tell if there was one. Two young girls who seemed to be taking care of the customers up front were just standing around talking on their phones not doing anything. To be accurate on the time. We got there about 505pm. Walked out 5:35pm While the others are working these girls are just talking away. One leaning on the counter by a girl who was preparing orders. She also was on her phone. But then put it away. While another prepping fries seemed to be very busy. Why are you on your phones in the first place. Manager should have said something. As a manager, one of the first things I tell employees is about not being on your phone while working there’s plenty of things to do. Besides my support take long I noticed that a man had placed a big order and somehow there was a mistake made, and it was not in the system and then there was another mistake with a simple sandwich not being correct as far as toppings and flavor from what I recall. I hope my review helps this location and the manager be a little bit more on top of your employees and to talk to them. Working as a team is very important and having an employees just standing around not doing anything is...

I had a craving for the lemon pepper wings, so I decided to give this location a try. I had eaten an another location and was disappointed because the fries were extremely salty.

When I placed the order, I made it clear that last time I had Wing Stop, there was too much salt on the fries. We agreed that light salt was the way to go. When I got home and checked the fries, I immediately knew there was too much salt. I could feel it and see it on my fingers, I tried to wipe off as much as I could on a paper towel but unfortunately, it was still too salty. Attached is a picture of the salt on my fingers and the fries in the trash.

The ranch dip also had to much salt and in the trash it went.

Lemon pepper wings were good. The hot ones were salty too but edible once breading removed.

If the seasonings for wing and fries comes from corporate, you need to revaluate your recipes. Your customers are going to die from high blood pressure.

Lots of restaurants the days are reducing salt and adding flavor, maybe it's time Wingstop does the same.

If the application of seasonings is done at individual locations, then the food needs to be sampled before being given to customers.

Salt is a flavor enhancer, use more spices and less salt.

Will not be returning to...