TCBY — Local services in Shorewood

If you are going this week make sure you mention the Restaurant Week Deal for 25% off because the sign about it is on the counter after the checkout/cashier near the napkins and spoons. Just left with my two daughters who paid for their own yogurt. And when I asked just as the last daughter had finished paying, we were told it is one of those things I had to mention beforehand! How?!! They clearly don’t want to give you the discount. Which tells me they don’t want my continued business. This reminded me of the time we went for last year’s Father’s Day, a family tradition after our dinner, but was told the free serving for dad ended at a certain time which we missed and was never the case years past. And so we decided to patron them anyway because it was our tradition. while outside enjoying our frozen yogurt the worker is letting down the patio umbrellas, then went straight inside and commenced to serve toppings for a customer without washing her hands first (as that is the way things were at the earlier part of the pandemic. Now you serve yourself with gloves). We were disgusted but apparently not enough to remember why I had stop going. Most restaurants are so proud that they are apart of restaurant week they make sure to mention or give you a menu. Or why not have it automatically in the register settings. Oh I know why because you’d rather sell overpriced frozen yogurt that’s not even organic.Should have given them a 1-star a long time ago, a zero star if I could. I would have remembered never to go back. Poor customer service and ethics. There! Done! No way my family and I...

I enjoyed the flavors and the cleanliness in the store. As many reviews said there are not as many selections or they are quite repetitive. The price is high. In the last 2 visits, the QR scanner did not function so it could not collect the points for the loyalty program (we do spend more than $15 each visit). They asked me to call the corporate which is a joke because no one ever responded back, not even with the email. If this had happened in the past (malfunctioned machine), why wasn’t it taken care of? Why did the customers have to go far and beyond to join this loyalty program (that its purpose is to bring the customers back to visit) but the machine for this program doesn’t work? There isn’t a function where I can input my dollars spent on the corporate website either. I want to support and frequent this business but I don’t think this is going to work out anymore. What a shame. Things that the owner can do it right but not, for...

TCBY is a place to go on a hot summer day to cool off. (I also go during winter days as well. I always find a reason) TCBY has small sample cups which allows you to taste a variety of flavors. There are a few flavors that remain the same; like cake batter and cookies & cream. The seasonal flavors are very yummy. The change in different flavors is always refreshing. TCBY has a flavor called "tart" & it is delightful. However, the Shorewood location hasn't carried it in a few years. I contacted their main customer service phone number & was told that the flavor "tart" isn't really popular in my area; so they weren't planning on bringing it back. Which bummed me out. TCBY is overall always clean and the staff is always...