Starbucks — Restaurant in Short Pump

Bad drink, bad attitude. Drink that I've gotten hundreds of times didn't taste right. Their motto is let us know if it's not right and we'll remake it, right? So I nicely said, "I get this drink all the time and this just tastes off, would you remake it but try making it ristretto with one more pump mocha?" Daniel can't just nicely say, "I'm sorry, let me remake that for you." No, I have to deal with his attitude, "Well that will taste completely different because that's a different drink. But, sure it's no problem." 1) I know it's no problem, it's your job. 2) it's not a completely different drink. I've been to enough Starbucks to know that some machines are not calibrated and ristretto at one shop is not the same as the next. And mocha pumps vary by store, too. Some are short, some are longer. I usually only want 3 pumps, but it wasn't enough so I wanted one more. Keep the attitude to yourself. Daniel remade it but it still tasted like crap and I wasn't up for an argument or another try, so I just asked for a refund. His apron said he was a veteran so I certainly appreciate any veteran's service to this country. Hope it better than his service at Starbucks because that visit was abysmal. I'll never go back to...

My favorite Starbucks location in the whole US.

I live in another major city now, but this location has my heart because of the people. Without fail, everyone I've encountered has been unfailingly kind and helpful, even when they had every reason not to be. If that wasn't enough, they make the BEST drinks. The more complex orders like Frappuccino are always well made--I have yet to have one better at any other Starbucks. The shaken espressos have perfect ratios and lattes the perfect sweetness.

I also am very appreciative that while they've remodeled over the years (I've been coming since they opened in the 2000s!), they maintain a warm, calm environment by keeping plenty of seating. This layout has sadly disappeared in a lot of locations (like many NYC Starbucks), but this spot keeps a local cafe feeling that immediately puts me at ease.

Thank you all so much for being such a constant, warm presence every time...

I stopped at a Starbucks off Jank Road on my way to work for a caramel crumble frappuccino, but unfortunately, it tasted like watered-down coffee—something I’ve never experienced in all my years of visiting Starbucks. I was disappointed, but on my way to work I came across this beautiful location (in the Midlothian/Glen Allen area) and decided to stop in.

The team there immediately corrected my drink, added extra crumbles, and delivered exactly the rich, flavorful frappuccino I was craving. They exceeded my expectations and turned my day around. I generally have great experiences with Starbucks, but this location really stood out for their quick service, friendly attitude, and commitment to making...