On Tues, 4/6, I went to Arby's cuz I was at Safeway & had been wanting a Reuben after seeing Arby's ads on TV. I asked the person taking orders for the drive thru if u could mix sandwiches; Reubens were 2 for $7 & in the past, u could have another sandwich that had the same deal. I live alone & was hoping to get a Reuben & a French Dip so I could have the French Dip the next day; I wasn't sure how the sauerkraut would reheat. They said u couldn't mix so I said I'd have 2 Reubens. When I got home, I had only 1 & was charged $6.99. I'm not good driving at nite so instead of going back, I called at 8:12pm. The woman who answered said she'd need to ask the manager if I could bring it the next day or did I have to bring it right then; I sat on the phone for 25 minutes & 45 seconds, kinda listening to the employees, until I got upset & hung up. I called again but got a busy signal; in fact, between then & 10:45pm, I called 22 more times but only got a busy signal. I guess that's 1 way to deal w/unhappy customers - leave phone off the hook & mayb they'll give up. I guess the moral of this story is never drive away w/o checking ur order! I haven't made it back yet as I've been having car trouble & haven't had a way to get there. Even tho I have the receipt showing only 1 Reuben & can show all 23 times I called, I'm pretty sure they won't do anything but when I have a working car, I still plan on taking my evidence to them so mayb they'll do better for someone else. I gave 2 stars cuz the...
Read moreFood was cold, service was horrible as the employees where just rude and tired of their job it seems. Out of the 40 worth of food I got the poppers where the best part, but not filling enough. I called that same night, no answer, called in the morning lady was rude on the phone, then took my first name and my address and said they would send something in mail, almost a week and half later nothing in mail, I called to check, they were busy (understandable) and they would call back, when she called back she was ruder than high heaven snapping that she will send this information to the General Manager. When u asked if the manager could call me so I didn't call back to check in she said NO? then hung up? I get the job is tough but when I am not being rude about it I...
Read moreWarning unauthorized uses of credit cards are happing at showlow Arby's My husband goes there every night after work and this morning a charge happened and notified his chime account for several transactions... he has his pending transaction from last night yes but also there is more charges from 2 circle ks and a 2 am charge from cal rach for this morning all from when he was home after work last night also no other stops were made and he had not baught anything for any reason it was work dinner and home because plannet fitness was closed.... your credit card will be used without permission and I know its an employee because are these changes are local charges that stared after his purches there last night! The person...
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