Starbucks — Restaurant in Sierra Vista

Although I have patronized the Safeway Starbucks for 14 years, I am very close to moving my patronage elsewhere. Over the years, I’ve observed “very bad” to “barely satisfactory” management and only one or two very fine mangers. Sadly, “poor management” is again in evidence and is the impetus for my review. This week, on two occasions, ONLY ONE barista was behind the counter, forced to work both cash register and drink machines (health standards violation?). I left without placing my order because the wait time and line stretched long. I was joined by 3 other customers. Money lost, Starbucks! I do not fault the barista; he/she was doing the best possible under the terrible circumstances. Now, where is management? Outside smoking? On the register chatting up one customer while a dozen people are waiting to place their orders? Where are back-up baristas? Why is the food shelf nearly empty of products? Why have to apologize with “Sorry. We’re out of that flavor.”? Why is there such a massive personnel turnover? On-the-job training is NOT acceptable during rush hours!!! My observation: At a busy morning rush, with two people working, the line numbered 10 -12 people. To my horror, the manager, one of the two people working, indicated that it was her break time and left for a smoke break leaving, again, only one barista to handle all of the customers. THAT IS UNACCEPTABLE. An in-depth, unannounced inspection/investigation of current management practices must be conducted. (And formal management training should become a part of the Starbucks hiring process.) Kudos to Phil, Monica, and Lucy. They are the reason for my 3-Star rating. They are the only ones who have an admirable work ethic and demonstrate concern for the smooth running of the establishment. They are the only reason I keep returning…so far. Starbucks, pay attention to your business...

Love coming to this store, lately the lines have been long with only 1 worker working and no support from manager. Mr Phil always pleasant, not the fastest guy but always get the same service. Monica is a gem of a employee, always trying to help customers with apps and giving great consistent service. Lucy is a speed demon of a worker, excellent service every time.i might be 2nd in line and she scans ahead and my drink is already there..That's service! Jackie is a pleasant Barista, I seldom see her but when I do she remembers my name and is a good worker as well. Overall I gave this location a 4 star rating, And manager can do better by being a better support system for her employee's, I understand the responsibility of being a manager or supervisor, but when your employees are busy during peak hours she should be there knocking them drinks out. Getting supplies and being a supporter..One.more thing, so many customers have the app to build points,and this is.the only store that struggles with there system or scanner. I should have so many points and shouldn't have to reload a card to get points. PLEASE UPDATE YOU SYSTEM OR I WILL GO TO FRY'S OR TARGET. I love this store, so help my by fixing this scanning...

Was going to treat myself to a cold brew $5. So for $5 I would have to take my black coffee home to put creamer in it. I lowered this from a five star to a one star because they said they do not carry French vanilla creamer. So I could pay five bucks for a Starbucks cold brew and I would have to go home to put creamer in it. They said they could put fancy syrups in it fancy this in it I said you don't have french vanilla they said no we don't so because of that I give them one star. Needless to say if I have to fix it at home I might as well just where you can buy 62 Oz bottle of Starbucks cold brew coffee right here in Safeway with some creamer and take it home yourself and you would have six cups of coffee with French vanilla creamer for a total of $5 for 62 oz of cold brew and for a total of $2 for French vanilla creamer instead of one cup of coffee I would have five just wanted a treat here at Safeway can't believe they could not accommodate me with French vanilla...