Subway — Restaurant in Silverton

Went in on Mother's Day to order some subs. It was dead in there, I was the only one inside the restaurant. As soon as I walked up to the counter, the employee sighed and rolled his eyes at me, which was my first annoyance.

He didn't ask me if I wanted cheese on my subs, or if I wanted them toasted, I had to ask for them when he pushed the subs to the veggie side of the counter. He had an attitude about that, but put the cheese on there. I asked for one of the subs to be toasted, but if he could put it in for half of the time. (It was for my wife, who prefers it this way so the edges of the bread don't get hard.) He said, in a really snotty tone, that no he couldn't do that. "We don't do that here." He said. "Uhhh, ok? Whatever..." I thought. I've come into this store plenty of times before and they've had no problems doing it.

But the biggest issue I had was after that, when he put mayo on my sub, but only put one small line across it. I asked for a little bit more, and he said "No. That's not the 'subway formula'. We don't do that here." (he kept repeating that throughout my experience) I said I would pay extra if it was an issue, but he still refused. I was so blown away that this kid was getting so nasty about two more lines of freaking mayo. I almost walked out there and then, but had promised to bring home subs, so I figured, whatever and just put up with it.

Then when he put lettuce on my sub, he literally threw less than half a handful on it with such an attitude that I couldn't believe. The lettuce didn't even come close to the edges. I asked for more on the sides and he refused again, using the reasons as he did before. Then he put exactly five olives on my footlong, very carefully placing them while sneering at me. At this point I'm really pissed off, but trying to stay civil. My wife used to be a manager at a Subway, and I remember her telling me that they are required to put 6-8 olives on a footlong. If this kid was going to be petty, I figured he could at least put 8 olives on there, since he wasn't willing to do anything more. He stopped making my sandwiches so he could go look it up in the employee guide under the register. I mean, seriously?! For 8 olives?! (I was right BTW but that's moot point.) I usually ask for more than that but I wanted to get out of there ASAP.

He finished up, all while sneering and rolling his eyes, and the other employee there (Spencer) rung me up. Spencer seemed nice enough, but seemed reluctant to give me his co-workers name when I asked for it. (As a side note, in case the manager reads this, Noah was not wearing a name tag, or his visor, or his apron. He was also in a plain black polo, and not a subway shirt. Spencer was in full uniform, and very polite. I've been in here a few times before and had Spencer make my food, and he's always been pleasant.)

Anyway, I will not be going back. I live in Mt. Angel and I will take the extra few minutes to drive to Woodburn from now on and go there. I think in the past few years, we've seen customer service go downhill, but I have never in my life dealt with such a rude kid at a fast food joint or a restaurant. I was completely gobsmacked by how blatantly nasty Noah was. I've had issues before with the staff there being rude, but nothing this bad. (I don't know her name, but there was a teenage-ish girl with short brown hair and glasses that was almost this bad. I haven't seen her in there in a few weeks, though.)

So anyway. Today was the last time. I hope they can get their crap together over there, but I'm not holding...

First I’d like to say I like subway sandwiches. When I worked in downtown Salem I frequently ate at the Broadway St. Subway-it was well run and the sandwiches were well made. Sadly I can’t say the same for the Silverton location. Yesterday I used the app to order two sandwiches-a good deal since it was a BOGO on footlongs. They delivered them to me in the parking lot on time as requested. The place was completely empty of customers when I drove in. The disappointment started when I unwrapped the sandwiches at home. The sandwiches were not marked so I could tell them apart without unwrapping one but I knew my Veggi Delight was supposed to be toasted so I gabbed the hot one and took a bite. Unfortunately they toasted the wrong sandwich so I had just taken a bite out of my son’s sandwich. The “Champ” sandwich I’d ordered for my son was disappointing unlike the photo on the app. Now I didn’t really expect it to look like a photoshopped promo pic but ,seriously, this looked downright unappetizing. There was hardly anything on it! Then I got my Veggi Delight- of coarse it was not toasted as ordered but also they forgot the CHEESE! There was only a light dusting of veggies and some sauce- they did get the sauce right. I live 2 miles away from this Subway so I have been here before. The only time I can say I was happy with my order was when they offered the BBQ Brisket sandwich- meat,BBQ sauce, bun- hard to screw up. My advice is if you eat here don’t use the app-go in and watch them make it as you hold their hand to make sure it’s as you expect. As for me- never...

The drive thru was really slow, I waited about 7 minutes with 1 car in front of me before deciding to go inside instead. The parking seemed very limited, only about 3 spots available in front of the restaurant. I go inside, and low and behold, there's only 2 people working to make the sandwiches for the drive thru and lobby, and the lady had to read the order off of a piece of paper as the guy made it. Probably not the most effective process, I don't think Subway is meant to have a drive thru lol. Anyway, I ordered my sandwich which didn't take very long at all, and I was met with great customer service from each employee. The only complaint with my sandwich (6 in black forest ham) was that there was a green bell pepper in it that wasn't supposed to be there suggesting they don't take effort not to let ingredients...