Domino's Pizza — Restaurant in Simi Valley

On Super Bowl Sunday with all my guests my order was never received even though the online application said it was delivered. I realized that the online order application is not as truthful as what they advertise. When asked who the manager is this evening and that I would like to speak to that person. The employee said, the managers name is "the devil' and when he answered....I asked, "where is our order, the online application states that it was delivered?" I was hung up on. I called back and asked to speak to the manager again. He surprisingly answered without hanging up and told me that he couldn't help me that the driver was almost there. Then I said, the online application states that is was delivered. He then said," oh, he is there". I said, "no" there is no-one here, or in my drive-way or out front. He then stated, "I can't help you". I was so shocked by this so-called manager's unprofessionalism. Dominos alway had a 30 minute guarantee for which this location must not go by the Dominos Corporate moto. Shame on them! This location must of hired a bunch of new employees that just don't care and a manager that must be "the devil" if his own employees are calling him that especially if he is treating the customers with no passion or care. I had been a Dominos fan for over 10 years, but the last two experiences have been the worst ever. The last time it took over an hour and the pizza was cold and then this time we just never received our order with several guests. Whoever is in charge shall be notified that the manager working tonight shouldn't be in that position. I will never again order online from Dominos at this location because I don't believe I would ever get my order. The online ordering is not truthful and must be manipulated by the manager and its employees from this store. From now on I and my several friends will be ordering from Papa John's and Toppers. "Shame on Domino's!"...

Pizza was great but..... Around 40 minutes of waiting I called to check on my order which as apparently on it way (the store is like a mile away from me I shouldn't take 40 minutes) so I waited. After an hour of waiting I called again and APPARENTLY my pizzas had been delivered an hour ago. Yet here I was no pizza. I talked to the driver and he goes "two women answered to door and said 'I guess he must have ordered pizza" except that wasn't the location and that wasn't me (The people didn't even say who the order was for, I'm sure no one at that house shares my name considering how rare it is). So I was pretty annoyed at this point because my pizza was given to someone else and they JUST TOOK IT. The Domino's workers failed to read the specific instructions I gave. So now I was receiving another pizza.I had a very important gathering to go to, but there I was waiting around for extremely late pizza. That arrived much faster, but I was very dissatisfied with the service so I asked for a refund. They could not give me a refund (which was disappointing) but they could give me store credit. GOOD. Except for some reason I could only get a $5 dollar credit for a $25 dollar purchase. I doubt I will actually be using that credit. It took around 2 hours to receive two pizzas that we ate in...

My girlfriend ordered us wings from here. She got BONE IN hot wings and I got BONELESS honey bbq. These fools show up to our door with first of all BOTH orders boneless and neither of the wings had sauce on them. Not to mention they forgot her spicy jalopeño sauce and an extra ranch but yet she still had to pay for it. She calls them back and tells them the situation. They tell her they ran out of honey bbq sauce so that's why the honey bbq order was saucless but at least they were boneless as asked. The second order has no explanation. How does someone order BONE IN HOT WINGS and receives BONELESS NAKED CHICKEN. Then Dominos still makes my girlfriend pay for the delivery fee and the tip she gave the deliverer (not that she would've taken the tip from the man, it's not his fault) but the delivery fee yes. Why should she have to still pay a delivery fee when what was delivered was nothing close to what was ordered. Her total was around $26.52 and she only was redeemed $13.26 out of it. This place is ridiculous, if you live in this area of Simi I recommend ordering from the other dominos...