Hai Sushi Japanese Restaurant — Restaurant in Simi Valley

This place is terrible and very overpriced. Terrible service, very pricey lousy tasting food.

Never again. I haven't felt so ripped off since I can't remember when.

2 tuna rolls and 2 bowls of soup came out to $46.

Do yourself a favor and go somewhere else.

I want to elaborate on this subject so people don't think this is a one off.

The waitress didn't even know the menu. So we order, thinking we are going to get tempura, and she brought the tempura dishes etc, and then she brings the food and tells us that there is no tempura because she has no idea what she is doing.

So we get some completely disgusting soup instead.

She slams some crappy tuna roll down, with no wasabi or ginger, then walks away and completely ignores us.

I had to get up from the table and walk over to the station and ask if I can just grab one of the pre-made wasabi/ginger dishes so I can eat my food. She says she will bring it. I say OK.

After another 5 minutes she finally finds it within her good graces to bring it.

It has been 10 minutes.

If you want to clown around with a very lame attempt at a sushi restaurant... this is the...

I had the worst experience here with my family. We went on a Thursday night and it was dead so I was excited for exceptional service but I was wrong. The sushi chefs were making Togo orders and not our own and kept looking over at us. We ordered miso soup for me and my two kids that was overwhelming with salt that we all spit it out and told the waiter and they looked at us confused. Then we got all you can eat and after the first course never came back to ask us for anything else. We spend the whole night tracking them down. The last course they made us wait 35 min until we asked them what happened to it and they forgot to put in the order. Absolutely horrible service. I think the worst part was when the waiter brought out our sushi they reached over the empty plates and didn’t even remove them from the table. Sad. There isn’t many all you can eat sushi...

One of the worst places to dine. During our ayce dinner one of the chefs show up for a his shift but instead of washing his hands he goes straight to the bar to start taking orders then he grabs a hand full of spicy tuna with no gloves from the bar fridge. On top of that the owner is always heard speaking down and chewing out their employees in front of customers while we are trying to enjoy our meals. Very unprofessional and unpleasant. They should also practice sanitary habits by not allowing the waiter and waitress to clean the tables by removing dirty plates and then bringing our food. If the chef wont wash his hands then what else goes on that we dont see? We are not first timers here nor patrons but this will definitely be the last time we...