Herb and spice Thai cuisine — Restaurant in Simi Valley

The food was great, but the service was pathetic. I was given a gift card for Herb and Spice Thai. The gift card was paid for and issued at the restaurant and was given to me by a friend. I had forgotten I had the card until I discovered it in my dresser drawer. So I took my wife to eat there. When I arrived, I present the gift card and asked for the card balance. I was told that the balance would not be determined until my bill was presented at the end of the meal. We ordered and enjoyed the food. The bill was presented in the amount of $47.19. I handed them the gift card to pay. A few minutes later, I was told that the card balance had been $50.00, but that it had expired.

I questioned their process since the card was issued at their restaurant. They had been paid the $50.00 when the card was purchased but refused to honor it because it had expired. I told them there was no expiration date on the card. I had no alternative but to pay the bill. Sadly, they made money when the card was purchased and then again when I had to pay for the meal.

They had great food, but if this is the way the restaurant operates, they don’t deserve my business. I plan to never eat...

Ok- so 15 years going somewhere else- found this place and WOW. I’m shook! The food is 10 times better and we’re snobby foodies. Everything we order and we switch it up is insanely good! I mean next level.. complex unusual dishes to the standards are on point. The best orange chicken we’ve ever eaten. Curries are all fire! Soups, specials all distinct flavors. Very little flavor overlap. Fabulous! I mean worth the drive even if yer Chatsworth Woodland Hills! Or door dash. We eat in and...

I could get used to this! And thank goodness the sushi place was closed or I would not have found this lunch time gem. Ordered lunch special yellow curry and it came exactly the way I like it. The service was great, kind friendly, even offered me more rice if I needed it...who does that anymore? I could get used to this great food and service, I think...