Get Hooked, A Coffee & Bagel Company — Restaurant in Simi Valley

We waited in the drive through for 30 minutes for 2 drinks a bagel sandwich and a burrito. They tried to give us the wrong drink twice one worker gave us a drink and didn’t know we still had food to get. After waiting 25 minutes we waved down a worker to be told the cheese bagel was being made fresh. Why don’t you tell the customer that before they pay or before making new ones so they can change their bagel flavor and avoid waiting so long? This was the worst service I’ve had the people working the drive through had no idea what was going on. We were the only customers there the whole time so I’m not sure where the mix ups came from. I’m all for supporting small business but honestly I’d rather have had a refund than wait 30 minutes in a drive thru and spend 35 dollars for sub par food. After getting home we found out our order was incorrect so we called in the manager gave us a full refund. While I appreciate that I don’t plan on coming back and will make sure not to recommend this place. The customer service isn’t bad but the wait and pricing is too steep i can get the same thing at Panera bread for half the price and 1/4 of the wait time. I understand food is made fresh but honestly stop offering drive thru or warn customers of the wait before we pay. I don’t often write reviews but a day later and my annoyance with the overall experience of this...

I tried them for the FIRST time today, and I am sooooo glad I did! I ordered 2 bagels (1 premium, one regular): a cheesy jalapeño with onion and chives cream cheese, and an everything bagel with the same spread, both toasted— DELICIOUS!!!! I also ordered a hot cocoa with whipped cream, it was sooo RICH and CHOCOLATEY— it REALLY hit the spot, for me! They have a handy-dandy frequent customer card, which they will gladly stamp in order for you to redeem ANY SIZE & DRINK, FREE! I must admit, it isn’t the fastest drive-thru; but what does everyone complaining here EXPECT? You pay a REASONABLE PRICE for QUALITY, hand-crafted product made to order; the reason McDonalds and Jack N Box near-by are quick, is because they mass produce burgers, etc. and they are put under heat lamps. These people CLEARLY don’t do that here, I think it is worth a little extra waiting; and the generosity of choices is over-whelming for true BREAKFAST LOVERS like myself!! Next time, I am thinking about getting one of their pizza bagels, or perhaps try something with a little Unicorn Cream Cheese 😋😋😋!!! **PS, I LOVE the way you guys cut your bagels!! You are the FIRST I have seen do this, SOOO HANDY when I’m trying to study my nursing notes with one hand, and eat with the other! KEEP UP THE GREAT WORK, I...

The first time I tried this establishment I couldn't wait it out in the drive through line for 25 minutes so I bailed and chalked it up to it being new and they had to work out the kinks. I tried again today and ordered a bagel (not toasted or buttered - just a bagel in a bag). My husband ordered a coffee drink. It took over twenty minutes and I had to go back inside to see what was taking so long. The bagel was hard as a rock but the person who handed it to me said I should heat it up when I got home and it would be fine. First of all, how did she know I wouldn't be eating it in my car? I lightly toasted it when I got home and you could still have broken a window with it. I called to advise them that they may want to take the rye bagels out of the case, as they are inedible. I didn't get a sorry, just was lied to and told that the bagels were baked this morning. There is no way. This bagel tasted and felt like it had been sitting in the case uncovered for a week. And the cute little chocolate bean pierced by a toothpick inserted into the lid melted everywhere and the toothpick dropped into the coffee cup. A safety hazard at best,...