The Cake Lady — Restaurant in Sioux Falls Township

We had originally booked with the Cake Lady for our wedding. We scheduled three in-person tastings, and each time there was either a "family emergency" or "illness" as to why the owner could not meet with us. The first time, we were never even on their schedule in the bakery despite scheduling confirmation via text. My significant other drove three hours each time to attend these meetings, and not a single text/phone call was given to notify us of their cancellation. We were told someone from the bakery would contact us the next day to reschedule, and after a week went by each time, we had to reach out to the bakery to set up another meeting. We had to have this initial wedding consultation with one of the bakers who did not know the pricing, rentals, or paperwork aspect of the events. She told us they have contracts in the back, but she was unable to find any, so we were instructed to "call back in a few months to make sure they still had our date reserved". We were never offered the opportunity to even taste any of the cakes, and were told we had to schedule an official meeting for a tasting, even though we had already scheduled three.

Over the next several months, I reached out to the business via text (their method of communication), and never received a single response. We had finally had enough and decided to go through another bakery. We were informed our deposit was non-refundable, despite how we were treated and the course of events that had taken place.

I am not one to leave bad reviews, but I want others who are considering booking this business for their wedding to be cautious! We are very dissatisfied with how we were treated and they did not do anything to make the situation right. They do not run a very professional business and have very poor communication. We cannot attest to the quality and taste of the cakes as we were not allowed to...

I have went to the Cake Lady for two different events, and I was disappointed both times. The first time my husband picked up the cake and said they didn't show it to him when he picked it up. When I opened the box, the biggest snowflake in the center was missing a huge piece and I didn't see the broken piece in the box so I'm assuming it broke off while it was still at the bakery. But we did not see it before bringing it home so I gave her the benefit of the doubt. I also felt the character on the top looked horrible. I then called to have her do another cake, and was told they prefer to communicate by text. I texted very specific instructions on what I wanted and even sent pictures for reference. I requested a sketch of the cake to make sure there were no misunderstandings about my order, but they never responded about this or any questions I had. I know they received my messages because I had received a couple texts asking about icing and flavors. I stopped in there a week prior to make sure they had everything they needed as they were not great about responding, and the girl told me they couldn't find my texts and sometimes don't receive messages. WHAT? This is their preferred way to communicate and they don't receive messages at times? So I resent the pictures and the texts from before. When I went to pick up the cake before the party, the lettering was NOT what I had asked for and the colors were not correct even though I specified these things in text. When I told the girl at the counter, she did offer to try to fix it but we did not have time before the party. I was then charged full price. I would've understood if they were unable to complete my requests or needed to change details, but there was zero communication from them on their end. I am extremely disappointed with...

I NEVER post reviews. Especially bad ones. But when you spend over $100 (including a tip) on something you ordered well in advance, you expect it to be at least acceptable or close to what you want.

I did the order through texts, on purpose! That way I could send a picture of what I want for reference, and for them to be able to go back to when designing it. I kept the conversation and went back to make sure what I was asking for was clear and communicated correctly. It was. I asked for bright, neon, rainbow colors like the picture below with the pink top. I also requested her name be on the front of the cake. I asked that the rainbow start with purple on the bottom. The picture below is what I asked for (pink top) and what I got on the right....

When I reached out, there was a very not sincere apology. Just "Apologies this was not acceptable to you." To me, as a business owner, you can clearly see below that they are not even close to each other. So this is on them 100%. Her whole party theme is neon rainbow, and I got what looks like a boy cake with little flowers. The name thing on top is something I ordered last minute to have her name on it, glad I did that. I supplied the Troll dolls. The suckers were never asked for, and those were so heavy they fell over on the car ride home and ruined the top. The suckers also did not have wrappers on them, so the trolls hair was stuck to every single one of them. The only solution she gave me, was to give me some store credit to use.... No thanks. Take accountability. Say sorry. And try to make it right. Especially when the customer did nothing wrong and tried to be respectful coming to...