Baskin-Robbins — Restaurant in Slidell

At 6:15pm my friend came into the Slidell store @ 330824 2 purchase 2 banana Royale which consist of two scoops or however you customize it, before I go any further I would like to say I have been a customer for over 30 years, we often come to this store but for the most part we visit the westbank store off of Terryparkway. Now my friend made it back to the car with the ice cream and we decided to eat it there in the parking lot… yes I love basin and Robbin’s ice cream I could not wait to eat it. I open the container and 💥where is the ice cream so I went back in and I told them that the scoops was small, but I would be happy to pay for whatever to get the amount I desire, the worker did not hear me because I guess they where not being attentive so I just ask for the manager. The manager came she explained to me that it was children’s scoop and they weigh the ice cream so then she took the ice cream threw it in the trash so I was confused like is this going to be a remake or what, the manager looked at me so I just told her you know what never mind just refund me. The manager could have fixed this so many different ways: the manager could have said hey I will give you a scoop this time but in the near future this is the way you need to order your ice cream. Instead she lost out on the two scoops of ice cream and she refunded the money back, when a scoop of ice cream could have fixed the problem or just charge me for the extra scoop I was willing to pay for. I will never go back. She cost the company a lost in inventory and a family of six ice cream nights on Friday nights. This is how the ice cream look when I opened the container. Come on BR y’all have...

Refuses to provide an accurate receipt for credit card charges. It seems like a minor detail; however, if it was just minor they would do it the right way. They charge a 40 cent charge on credit card purchases less than $7 and itemize this as as "Cake Design Charge."

Businesses are permitted to charge a surcharge on credit cards, but they have to do it in one of two ways; a brand level-surcharge or a product-level surcharge. A brand-level surcharge would be charging all Mastercard users a surcharge. A product level surcharge is charging a fee for certain items. To surcharge in either of these methods, the merchant must give Mastercard and Visa 30 days notice so that they may monitor their surcharging practice.

Furthermore, here is a quote from the merchant agreements that outlines what notice is required to be given to the consumer "A merchant must provide clear disclosure to the merchant's customers of the merchant's surcharging practices at the point of interaction which shall include the amount of the surcharge and the dollar amount of the surcharge on the transaction receipt provided by the merchant to its customers." When I asked for a receipt reflecting this notice the owner (or manager) swore at...

A customer (who knew the workers on shift this evening) came in with her new puppy. She let the puppy run around on the floor, and three of the workers were holding the puppy against their aprons behind the counter (not near the ice cream, but still behind the counter). Zero regard for cleanliness or food safety. They washed their hands afterwards, but the puppy was still against their work aprons so it still wasn’t clean. I find it ridiculous that I couldn’t sit and enjoy my ice cream without a dog running around the floor loose and without a leash. Even after the owner was done with her ice cream, she stood by the counter holding the puppy, waiting to continue socializing with the workers once they were done helping the customers that were ordering. I’m still in disbelief at how unclean that is, how the workers allowed a dog to run across the floor, and especially how 3/4 of the workers HELD the puppy behind the counter. Never coming here again now that I know they don’t care about cleanliness, and I’ll be telling everyone I know to...