Arby's — Restaurant in Smyrna

I waited to leave this review. I work a lot and have a big family. I’ve been through the drive through twice now and have been told that they don’t have enough supply to make 10 roast beef sandwiches. I find it hard to believe that ANY fast food chain doesn’t have an adequate amount food to make 10 sandwiches. I understand it isn’t convenient, but I attribute this to laziness. Being a manager myself for a large company, I would never refuse a customer our product regardless of the quantity or inconvenience of what it would take to produce that quantity. Arby’s was always by far my favorite fast food chain and unfortunately, this second visit, and essentially being refused service, has left a bad taste in my mouth. They are leaving money on the table. Since my request for what they are strictly there to provide is a mere inconvenience for them, I will oblige by never returning. This is the only chain I’ve ever had this issue with, so I can only assume that financially, they are making their budget at this location and have the room to refuse customers. A shame, but...

This place has EVERY opportunity to be "printing" cash if some basic level of oversight and discipline is followed. Get staff off their personal smartphone's, get staff to listen (as work oriented distraction's go) more focused and serve the food Hot for a change.

It's a unit that is literally accross the street from the Nissan manufacturing world Headquarters!

Arby's brand is solid, the menu is more appealing (likely tastes better on certain days) that what's more consistently served. It's sustained by regulars, which, is admirable, but in basic business 102 and economics, is throwing money away.

Oh yeah, it SITS in the same general parking lot of a Walmart. As a local to the area (within 2 miles circled on a map), it's rarely as busy as it should be. The franchisee would really be wise to flood the place with secret diner's and let the data speak for itself.

I frequent the place, but as a second or third option, not a first. The cash cow is waiting to...

Drive through person said to hold on. Waited for 5 min then drove up to the window to find the Girl sitting on the counter on her phone. Food was cold, cheese looked super old and moldy and she forgot my sauce and Mac and cheese. Not trying to stop people from going here. Just want to alert their management that they are serving cold food and forgetting Major items. which is ultimately disrespectful and they seem to not care at all. I understand these people don’t get paid enough to care about their customers so much but honestly this is why they’ll always work in places like this. No customer service or respect for other people. I don’t leave bad reviews for companies but this really bothered me as I got home and realized nothing in my order was either right or appetizing. I mean if you’re going to serve people old fries at least warm them up so they seem...