Smallcakes Cupcakery Smyrna — Restaurant in Smyrna

As I sit here waiting when I never should have been I am writing this review. I called on yesterday about 6:40 to make a order for a birthday on tomorrow. The young lady that I reached with completely clueless on the size cups that they have or even the cupcakes that were make and on display to purchase. Her excuse was that she was new... No one else in the store but her, I was placed on hold so that she could call the manager to confirm the sizes so that I would know what I’m ordering. After holding for a while I hung up and called back but still no update available. At this point the same young lady offered the managers phone number to me to call and get the needed information. I of course declined. I called the Marietta location only to be placed on hold right away. I disconnected and decided that I tried again the next day which is today. I called first thing when they opened at 10am and still no manager available so the lady I spoke with I explain my situation she confirmed that my order would be ready within two hours at 12 on my lunch break. At this time I am OK to move forward with my order. I arrive to the location at 12:15 and my order was not ready. I had to wait an additional 10 minutes and of course the only thing offered was apologies. This is totally unacceptable I was advised that my order was not ready because I placed it at the last minute even though this is the same person that I had spoke to over the phone when placing my order and explaining my attempt to order on yesterday. This is a very bad taste in my mouth for this company and I’m not sure if I will be returning. You all have to be better organized and take responsibility when the error is on your part. It should have never been stated that I ordered the last minute bc my attempt was to order 24hrs in advance as required but you all have ppl working that have no knowledge on your cupcake sizes. It’s sad when that’s the only...

Ordered a tiered cake for my daughter's first birthday party. Total was $338. Cake was not ready on 4/26 at 10am as promised. We were first asked to come back at 11:30. We explained we had to be downtown by that time to set up the party, which starts at noon. The cashier went to the back for about 10-15 minutes, then asked us to wait an additional $30 minutes. My wife (who would normally had done the cake herself if it weren't for the logistics of setting up the party) witnessed this and then said forget it, and asked for a refund. The cashier said we can't have a refund because it's a special order. My wife, in all her Karen-ing glory, responded that there will be a refund since they are failing to deliver service and product as promised. The cashier went to the back again, and about 5 minutes later handed her a cell phone with the owner on the phone. Per my wife's recount of the conversation, the owner attempted to resolve by offering to deliver the cake and he would "throw in a few cupcakes." My wife's response (which I witnessed) was that she doesn't trust them to deliver and it's our daughter's first birthday. My wife restated we expect a refund and confirmation via email once it's initiated. In their defense, they did issue refund to our Amex however no one confirmed, so I sent an email requesting confirmation, to which the owner responded it can take 10-15 business days. My wife confirmed the credit was posted to our Amex yesterday. All this to say, don't risk your kid's birthday party experience with Smallcakes Cupcakery in Smyrna. Instead, we highly recommend the Publix bakery right next store, who swooped in to save the day.

Note on Publix: If you pre-order a cake that says Happy 1st birthday, they'll throw in a free smash cake. Ours was a last minute rush, but they even offered to throw in a smash cake despite the fact it was a last minute rush order and not within their policy....

First I would like to start by saying their communication skills were excellent. This company made sure they emailed me to get all of the necessary information for the cupcakes for my baby 5th birthday. The cupcakes were beautiful however they were not what I asked for. I requested for vanilla and strawberry cream cupcakes, there were no vanilla cupcakes in sight each cupcake I received were strawberry cream. I also asked for cream cheese icing although I asked for the icing to be colored I expected the company to create the cream cheese icing and at least put the food coloring in it to create the colors asked for topping. So of course I didn’t receive the icing of my liking. The company did create the cupcakes in the shape of number a # 5 like I asked and topped the cupcakes with the Barbie toppings of course and they were beautiful. The cupcakes weren’t all that great which is why I asked for vanilla cupcakes as well to be sure that I had a back up flavor. The cupcakes also didn’t taste like freshly homemade cupcakes they tasted like boxed cupcakes. I hate that I’m creating a review so late but I had to make this company aware of this. I wasn’t going to say anything but I was a little disappointed. The service overall was great because of that I would come back. I love great service maybe next time I’d have to try the cupcakes to make sure they’re to my liking. Thank you for taking the time to make my...